Overview:

This position is responsible for providing administrative and front office support within a dental care setting, serving our nursing home facilities, dental providers, and clinical teams. The Dental Front Desk Receptionist plays a critical role in coordinating patient care by managing scheduling, supporting treatment planning workflows, facilitating communication between facilities and providers, and ensuring accurate documentation within our dental practice management system.

Responsibilities:

Works daily with clinical field team to support patient care activities with our customers.
Provides exceptional customer service with follow up communication to facilities, providers, and clinical field team.
Demonstrates a strong sense of urgency when responding to all request.
Works proactively to anticipate need and support patients, facility, and clinical team.
Manages branch calendar and ensures appropriate schedule for facility and clinical team.
Protects interiority of service by assuring necessary documentation is part of patient records.
Manages the coordination of visit in the 360care timeframe.
Tracks and manages the production of dentures prosthetics.
Understands a clinical emergency with an intention to triage patient with the most urgent need.
Assist field team with monitoring equipment, supplies, and planned maintenance.
Understands company insurance as demonstrated with patient extended care and warranty process.
Operates teams efficiently and understands production versus cost for each dental visit.
Verify, review, and follow up on all patient information.
Works with facility to ensure all paperwork is completed in advance of visit.
Balance and review daily production reports and monitors for solutions.
Conducts routine audits of data input to assure integrity of daily work.
Keeps Branch Manager / Dental operations Director informed of events that could affect the integrity of company.
Daily report production numbers to Branch Manager.
Responsible for completing and initiating documentation process for denture preauthorization.
Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
Maintains confidentiality of all information; abides with HIPAA, OSHA, and PHI guiltiness at all times.
Reacts positively to change and performs duties as assigned.

Qualifications:

High school diploma required; college degree or experience preferred.
Dental scheduling experience required.
Dental office experience required.
Strong computer skills required with proficiency in Microsoft Office
Critical thinking/Solutions-based skills required for time sensitive environment.
Strong time management skills required.
Detail-oriented
Ability to multi-task

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

360care

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Dental Front Desk Coordinator