About the Position

A Dental & Denture is looking for a friendly, organized, and dependable Dental Front Desk Coordinator / Treatment Coordinator to join our team. We are seeking someone who enjoys working with patients, communicates professionally, and takes pride in providing excellent customer service.

This position combines front-desk responsibilities with dental insurance coordination, payment collection, and treatment plan presentation. The ideal candidate is personable, detail-oriented, comfortable using dental office software, and able to multitask in a busy dental practice.

We value teamwork, integrity, compassion, and a positive attitude. We want someone who will help create a welcoming experience for every patient while keeping our front office organized and efficient.

Responsibilities:

Front Desk & Patient Communication

Schedule appointments for new and existing patients.
Answer incoming phone calls, return voicemails, and respond to patient texts and office emails in a timely and professional manner.
Check patients in and out and provide a friendly, welcoming experience.
Confirm appointments, manage cancellations, and coordinate rescheduling as needed.
Build and maintain positive relationships with patients through friendly and compassionate communication.
Follow up with patients who are overdue for appointments or need to schedule recommended treatment.
Maintain accurate patient information and records in Dentrix.

Dental Insurance & Billing

Verify dental insurance eligibility, benefits, deductibles, annual maximums, and coverage limitations.
Review insurance benefits and provide patients with estimated out-of-pocket costs.
Submit dental insurance claims and follow up on outstanding or unpaid claims.
Review insurance explanations of benefits (EOBs) and assist with insurance-related questions.
Help patients understand their insurance coverage while explaining that estimates are not guarantees of payment.
Maintain accurate insurance information and documentation.

Treatment Plans & Financial Coordination

Present treatment plans to patients and review recommended procedures, estimated fees, and insurance benefits.
Explain estimated patient portions and available payment options in a clear and professional manner.
Coordinate with the dentist and clinical team to ensure treatment plans and estimates are accurate.
Follow up with patients regarding unscheduled treatment and pending treatment plans.
Discuss available financing options and payment arrangements according to office policies.
Collect copayments, deductibles, and outstanding patient balances.
Process patient payments and maintain accurate payment records.
Address billing questions professionally and direct clinical questions to the appropriate provider.

Teamwork & Office Operations

Coordinate with dentists, hygienists, and dental assistants to keep the daily schedule running smoothly.
Help fill schedule openings and minimize gaps in the appointment schedule.
Assist with patient recall and reactivation efforts.
Maintain an organized and professional front desk and waiting area.
Protect patient confidentiality and comply with HIPAA guidelines.
Perform general administrative duties as needed.

Qualifications

At least 1 year of dental front-office experience preferred.
Experience with Dentrix dental software strongly preferred.
Knowledge of dental insurance verification, claims processing, and EOBs.
Experience presenting treatment plans and discussing financial arrangements is a plus.
Familiarity with dental terminology and common dental procedures.
Strong verbal and written communication skills.
Excellent customer service and interpersonal skills.
Strong organizational skills and attention to detail.
Ability to multitask, prioritize responsibilities, and remain professional in a busy environment.
Dependable, punctual, positive, and able to work well with a team.
Ability to handle patient information confidentially.
Spanish-speaking ability highly preferred to help communicate with Spanish-speaking patients and provide a welcoming patient experience.

The Ideal Candidate

We are looking for someone who is:

Friendly and personable: Makes patients feel comfortable and welcome.
Organized and detail-oriented: Keeps schedules, records, and financial information accurate.
Professional and dependable: Takes responsibility and follows through on tasks.
A strong communicator: Can explain insurance benefits, treatment estimates, and payment options clearly.
Bilingual communication: Spanish-speaking ability is a plus and helps us better serve our diverse patient community.
A team player: Works cooperatively with the front office and clinical team.
Patient-focused: Understands the importance of building trust and maintaining positive patient relationships.

Pay: $25–$30 per hour, depending on experience

How to Apply

If you are an organized, patient-focused professional with dental front-office experience who enjoys helping patients navigate their dental care, insurance, and financial arrangements, we would love to hear from you.

Please submit your resume through Indeed. We look forward to meeting you!

Pay: $25.00 - $30.00 per hour

Work Location: In person

A Dental & Denture

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Dental Front Desk Coordinator / Treatment Coordinator