Position Summary

The Dental Office Manager is responsible for overseeing the daily operations of the practice to ensure exceptional patient care, efficient office workflow, financial success, and compliance with all applicable regulations. This position supervises administrative and clinical support staff, manages patient scheduling and treatment acceptance, and work closely with the dentist to achieve practice goals.

Duties and Responsibilities

Oversee the daily operations of the practice.
Ensure efficient patient flow and appointment scheduling.
Develop and implement office policies and procedures.
Maintain a professional, organized, and patient-centered environment.

Staff Management

Supervise administrative and clinical staff.
Manage employee work schedules.
Foster teamwork, accountability, and a positive workplace culture.
Address employee concerns and resolve conflicts professionally.

Patient Relations

Ensure excellent customer service and patient satisfaction.
Handle patient concerns, complaints, and service recovery.
Educate patients regarding treatment plans, financial options, and office policies.
Monitor patient retention and follow-up systems.

Financial Management

Monitor daily production and collections.
Review accounts receivable and outstanding balances.
Ensure accurate posting of payments and adjustments.
Oversee collections and financial arrangements.
Prepare financial and operational reports for practice leadership.

Treatment Coordination

Assist patients in understanding recommended treatment.
Present financial estimates and payment options.
Monitor treatment acceptance and unscheduled treatment reports.
Support production goals through effective case acceptance.

Qualifications

Minimum of 3 years of dental office management experience preferred.
Strong knowledge of dental terminology, treatment planning, and insurance billing.
Excellent leadership, communication, and organizational skills.
Strong understanding of scheduling, collections, and financial reporting.
Ability to multitask in a fast-paced environment.

Skills

Leadership and team management
Customer service excellence
Financial management
Conflict resolution
Time management
Attention to detail
Problem-solving
Professional communication

Performance Expectations

Maintain high patient satisfaction.
Improve treatment acceptance rates.
Achieve production and collection goals.
Reduce accounts receivable aging.
Maintain regulatory compliance.
Promote a positive and productive office culture.

Pay based on experience!

Job Type: Full-time

Pay: $22.00 - $30.00 per hour

Benefits:

Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Paid time off

Education:

High school or equivalent (Required)

Experience:

Management: 3 years (Required)

Language:

English (Required)
Spanish (Required)

Work Location: In person

All Care Dental by the sea

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Dental Practice Manager