Seeking an experienced Customer Success Manager, on-site that has independently lead implementation and training efforts for DSOs or large group dental practices (with 20+ locations), while working with the Denticon and Dentrix Ascend.
You'll be a strategic partner, playing a pivotal role in ensuring our customers' success. You'll guide them through a seamless onboarding process, optimize their platform setup, and empower them to leverage the companies' full potential, leading to thriving dental practices and long-term partnerships. You will be the face of the organization to our most important clients.

? Experience: 5+ years of experience in the US dental industry, with 2+ years of experience managing a dental practice end-to-end (Office Manager role or similar).
? Software Expertise: Expertise in at least one dental practice management software.
? Dental Industry Knowledge: Strong understanding of Revenue Cycle Management, Key Performance Indicators (KPIs) for dental practices, and all job functions and workflows within a dental practice.
? Skills: Excellent communication, problem-solving, and relationship-building skills. Ability to thrive in a fast-paced environment and adapt to changing priorities.

We offer a competitive benefits package, including:
? Multiple Medical, Dental, and Vision Plans
? 100% Employer Paid AD&D coverage
? Short Term Disability
? Flexible Spending Account
? Health Savings Account
? Life Insurance
? 401K
? Supplemental Benefits (Accident, Critical Illness, Hospitalization, Legal Plan)

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here:
https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

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Customer Success Manager