Job Description Summary: Practice Office Manager

A family-owned practice for more than 40 years, Bailey & Wright Dentistry is seeking a full-time, motivated team player to manage our well-established private practice. The Office Manager will be responsible for ensuring smooth and cohesive functions of the practice for both staff and patients. He/she will support and implement effective management systems to ensure practice goals are met and that exceptional patient care is always delivered.

Responsibilities

The primary areas of focus for the Office Manager include Practice Management; Accounts Receivable; Team Management and Human Resources; Education and Training; Marketing Initiatives; Statistical Tracking; Equipment Management; and Patient Care Results.

Work with the dentists/owners to establish annual practice goals
Consistently monitor the set goals, and stay proactive in solutions to create results
Schedule and support facilitation of routine meetings for all office staff
Track treatment plans and patient follow through with proposed treatment
Work together with the front office team to track Accounts Receivable reports and Insurance Aging reports to ensure office collections are up-to-date and on track
Negotiate network fees with insurance providers
Conduct interviews and oversee hiring of new team members in collaboration with dentists
Implement and facilitate new employee orientation protocol
Organize training for all new staff and support cross-training for all existing team members
Conduct performance reviews of all team members and collaborate with dentists
Oversee personnel policies and maintain employee handbook policies
Take feedback from patients and address any concerns
Spearhead team building activities and events at least once a quarter
Track employee PTO days and to ensure coverage when a staff member is out of the office
Update all office literature as needed and facilitate the scheduling of any trainings regarding new techniques, appliances, and trends in the dental profession
Coordinate marketing strategies to specifically increase social media presence
Provide data reports to track practice statistics through Dentrix; provide monthly and yearly comparisons
Coordinate software updates, equipment updates and installation of new programs
Ensure all office and clinical equipment is effectively maintained
Compliance with all company policies and procedures, including confidentiality and HIPAA and OSHA guidelines, at all times
Perform other duties as required or assigned

Qualifications

Exhibits strong knowledge of dental practice management
Education specific to office management and/or prior management experience
Minimum five years’ experience in general or specialty dentistry
At least two years in a supervisory role
Exceptional interpersonal and communication skills
Motivate and inspire team members to maintain an effective work environment
Ability to multitask and still complete tasks in designated timeframes
Exhibit a professional demeanor, even under stress
Ability to manage conflict and work towards a solution
Consistently maintain an outgoing and friendly attitude with both patients and the dental team
Ensure that patient and dental team needs are always a top priority

Bailey & Wright Dentistry offers a competitive benefits package. Please e-mail cover letter and resume to drjeff@baileywrightdentistry.com. Strong references will be required.

Pay: $70,000.00 - $80,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Paid time off

Work Location: In person

Bailey and Wright Dentistry

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