POSITION SUMMARY:

The Dental Practice Manager is responsible for the overall management of daily operations at all dental sites. This includes both administrative and clinical aspects of the dental offices, ensuring smooth daily operations, staff management, and patient satisfaction. They will provide leadership and employee direction focusing on clinical quality while optimizing patient flow and scheduling to improve efficiency. Provides day to day administrative support and coordination of the dental department’s activities while maintaining a positive work environment. They will consult with and advise health center administration relating to the operation of the dental departments. This position will work in cooperation with the Clinic Coordinator to ensure consistency within the organization.

ESSENTIAL FUNCTIONS:

1. Oversees scheduling for the dental departments.

2. Supervise dental front desk staff to ensure this area operates smoothly. This will involve demonstrating excellent customer service skills, training of staff, and handling challenging situations.

3. Direct supervision of Dental Assistants and Lead Dental Assistant which can include scheduling, interviewing, recruiting, disciplinary action, and training of staff to ensure operational standards are met.

4. Conduct staff performance evaluations, provide direction, and address any staffing issues.

5. Collaborate with Lead Dental Assistant, Chief Dental Officer, and Clinic Coordinator to best achieve department goals and the organization’s mission statement.

6. Works with dental billing staff in overseeing billing procedures are properly completed.

7. Oversees dental prior authorizations and completes dental provider insurance enrollment.

8. Assist patients with feedback and address concerns or complaints to help create a positive patient experience.

9. Provide effective communication between the administrative team and dental professionals. This could be conveying specific patient information, tracking dental metrics and goals, or speaking about specific needs for the department.

10. Ensure compliance with health regulations by staying up to date on regulatory changes and adopt practices accordingly.

11. Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, environmental, and/or infection control standards.

12. Adhere and ensure compliance to all Personnel Policies and Procedures, department policies and procedures as well as facility wide health center policies.

13. The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the supervisor.

14. Other duties may be assigned within the scope and complexity of this position’s essential functions.

15. Must attend any and all mandatory trainings offered through the Bay Mills Human Resources Training Department and Bay Mills Health Center.

PHYSICAL REQUIREMENTS:

While performing the duties of this job, the employee is regularly required to sit, walk, frequently stand, reach with hands and arms; climb or balance; and stoop, kneel crouch, hear; and occasionally lift and/or move up to twenty-five (25) pounds. The employee’s work is predominately performed in a dental clinic setting with adequate room temperature, lighting, and ventilation. Careful attention must be paid to infection control and other risk management issues.

POSITION REQUIREMENTS:

1. Must have an associate’s degree in business, healthcare administration or management, or dental related field; bachelor’s degree preferred. Five years work experience within a dental practice may be considered without a degree.

2. Minimum of two years’ experience within a dental practice required.

3. Two years supervisor experience including hiring, performance evaluations, disciplinary action, etc. required

4. Prior experience in dental operations management preferred.

5. Certification in dental practice management (i.e. CDA, CDPMA) preferred.

6. Must demonstrate organization skills, detail-oriented, and ability to multi-task well.

7. Must have decision making ability and a solution-oriented mindset.

8. Must have a valid driver’s license and be able to be insurable to drive a company vehicle.

9. Must successfully pass a pre-employment background check and drug screen.

10. To perform this position successfully, an individual must be able to satisfactorily perform each function listed under the essential functions and physical demands categories of this position description.

This job description is intended to describe the general nature and level of work to be performed. It is not intended to be an employment agreement or contract, nor is it an exhaustive list of duties, responsibilities, and requirements. Bay Mills reserves the right to change, add, or reassign job duties or combine positions, or portions thereof, at any time.

It is the policy of BAY Mills Indian Community to provide equal opportunity in employment to all employees and applicants for employment. No person will be discriminated against in employment because of race, religion, color, sex, age, national origin, disability, military status, or any other characteristic protected by applicable tribal, federal or state law. However, BMIC may grant first consideration for employment to Indians in accordance with the spirit of the Indian Preference Act, PL 88-352-Sec. 707 (1) July 2, 1972.

BAY MILLS INDIAN COMMUNITY

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Dental Practice Manager