Job Summary

Our high quality, dental practice is looking for a friendly, organized, and highly dependable Front Desk Coordinator to join our team.

This role is the first impression of our practice, so we are seeking someone who genuinely enjoys helping people, thrives in a fast-paced environment, and takes pride in keeping schedules running smoothly.

Our practice is committed to providing high-quality dental care in a professional and welcoming environment, and we are looking for someone who shares those same values.

Key Responsibilities

This position is responsible for insurance verification, follow-up with patients needs and scheduling, payment posting, and patient communication regarding benefits and treatment.
Greet patients warmly and check them in for appointments
Confirm same-day and next-day appointments not confirmed through our automated system
Answer incoming phone calls and monitor/respond to patient text messages
Maintain an organized and welcoming reception area
Communicate patient arrivals with the clinical team and assist with patient flow
Run and monitor the medical history update system to ensure patient information is completed and transmitted correctly
Collect and review patient paperwork to ensure forms are completed when necessary
Assist with checkout procedures and collection of patient coinsurance
Help maintain a full hygiene and doctor schedule and filling any openings
Verify and document patient insurance benefits prior to appointments
Accurately prepare and submit insurance claims in a timely manner while working along side our billing team
Follow up on outstanding, denied, or delayed claims
Send Billing statements to patients on a daily/monthly basis
Assist with pre-authorizations, appeals, and coordination of benefits
Communicate clearly with patients regarding coverage, deductibles, and out-of-pocket costs
Maintain accurate and organized insurance records
Collaborate with Office Manager, Doctor, and Billing team to ensure seamless billing processes
Ensure compliance with HIPAA and insurance regulations

Requirements

Previous dental office experience required
Knowledge of dental insurance verification
Experience with Dentrix Practice Management software
Strong communication and patient service skills
Excellent organization and attention to detail
Ability to multitask and stay calm in a busy office environment
Professional, positive, and team-oriented attitude
Reliable and punctual

Schedule

In Office Needs:

Monday and Thursday: 8:00-5:00pm
Friday: 8:30-5:00pm

No weekends

Work Location: In Person

Pay: $18.00 - $21.00 per hour

Expected hours: 24.0 – 30.0 per week

Work Location: In person

Bear Canyon Dental

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