Overview
Join our dynamic healthcare team as a Dental Receptionist, where your energetic and organized approach will be the first point of contact for patients and visitors. In this vital role, you'll manage patient scheduling, insurance verification, and medical record maintenance while providing exceptional customer service. Your proactive attitude and attention to detail will ensure smooth clinic operations and a welcoming environment for all patients. This paid position offers an exciting opportunity to develop your skills in a fast-paced dental setting, contributing directly to patient care and clinic efficiency.

Duties

Greet patients warmly and handle all front desk responsibilities with professionalism and enthusiasm
Schedule appointments efficiently using dental office management software such as Dentrix or Eaglesoft
Verify insurance coverage, process claims, and handle billing using systems like Meditech, Epic, or Athenahealth
Manage patient intake, update medical records, and review documentation for accuracy in compliance with HIPAA regulations
Answer multi-line phone systems with excellent phone etiquette, directing calls appropriately and assisting patients with inquiries
Perform insurance verification, explain treatment plans, and assist with payment processing including medical collection procedures
Maintain organized filing of patient records, manage electronic health records (EHR) systems like eClinicalWorks or Meditech, and ensure data accuracy

Skills

Proven experience in dental or medical office settings with strong knowledge of dental terminology and medical coding (ICD-10, CPT)
Proficiency in EMR (Electronic Medical Records) systems such as Dentrix, Eaglesoft, or similar platforms
Ability to navigate health information management systems confidently while maintaining HIPAA compliance
Excellent customer service skills combined with effective communication in bilingual environments preferred
Strong computer skills including Microsoft Office Suite (Word, Excel), typing (10-key), and familiarity with office equipment such as multi-line phones and fax machines
Knowledge of insurance processes including verification, billing, Medicare/Medicaid procedures, ICD coding, and documentation review
Demonstrated clerical experience with office management tasks such as filing, data entry, and appointment scheduling
Ability to work efficiently under pressure while maintaining a friendly demeanor in a busy dental clinic setting

Experience is a plus, but not required.

Pay: $14.00 - $22.00 per hour

Benefits:

401(k) matching
Employee discount
Paid time off

Work Location: In person

Brennan T. O'Brien, DMD, PA

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Dental Receptionist