About the Role:

We are seeking a friendly, organized, and detail-oriented Receptionist/Appointment Coordinator to join our team. In this key role, you will be the first point of contact for our patients and play an essential part in ensuring a smooth and welcoming experience. From greeting patients to coordinating appointments and verifying insurance, your professionalism and customer service skills will help set the tone for the entire visit

Job Overview:

Greets visitors and patients entering the practice in a friendly and professional manner and alerts appropriate staff of patient arrivals.
Answers telephone, routes calls, provides information, and takes messages in accordance with practice procedures.
Keeps the front desk and reception areas clean.
Schedules and adjusts patient appointments to maximize the patient care.
Calls patients to confirm scheduled appointment times, and/or monitors the automatic communication system and maintains accuracy.
Establishes, maintains, and keeps patient files and records up to date (i.e. address, phone number, insurance information, etc.).
Registers new patients, provides necessary paperwork (welcome letter, HIPAA documents), and insures all required documents are completed by the patient.
Verify insurance benefits and communicate with insurance companies concerning covered services, estimates and payments.
Uses computer, fax, or courier service to transmit information or documents when requested.
Communicates with patients regarding financial options. Reconciles financial records by receiving and recording patient payments.
Prepares correspondence, memos, and other documents, as requested by doctor.
Adheres to all safety and health regulations.

Qualifications:

High school diploma or equivalent
Excellent customer service and communication skills
Strong organization skills with the ability to multitask and prioritize tasks effectively
Ability to handle confidential information with discretion
Basic computer skills (such as the ability to use email to communicate effectively, edit/create documents in Microsoft Office, quickly learn and use new computer programs, etc.)
Previous experience in a similar role (preferred)
Previous experience with Dentrix (preferred)

The practice is open Monday - Thursday 8:00am-5:00pm , Friday occasionally

Job Type: Full-time

Pay: $14.00 - $17.00 per hour

Benefits:

Employee discount
Paid time off
Retirement plan

Work Location: In person

Bull Shoals Family Dental

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Receptionist/Appointment Coordinator