Dental Treatment Coordinator

We are looking for a high-performing Dental Treatment Coordinator who is confident presenting treatment, discussing finances, and helping patients move forward with the care they need.

This is not a traditional front-desk position. This person will take ownership of the patient from the time treatment is diagnosed until the case is financially arranged and scheduled.

You should be comfortable presenting everything from routine treatment to large, high-dollar cases and having direct conversations about insurance, payment, financing, and scheduling.

Your Responsibilities

Verify insurance benefits and accurately estimate patient portions
Present all treatment plans, including large and complex cases
Clearly explain treatment costs and insurance estimates
Confidently ask patients to move forward with treatment
Discuss payment options and third-party financing
Help patients find realistic ways to afford recommended treatment
Collect deposits, down payments, and patient balances
Get accepted treatment scheduled before the patient leaves
Follow up consistently on unscheduled treatment
Maintain and work a pipeline of outstanding treatment plans
Build trust with patients without using high-pressure sales tactics
Work closely with the doctors and clinical team to improve case acceptance and keep the schedule productive

Who We're Looking For

Our ideal candidate is:

Experienced in a dental office, preferably in treatment coordination or case presentation
Experienced using Eaglesoft
Comfortable presenting $5,000–$30,000+ treatment plans
Confident discussing money and collecting payment
Experienced with dental insurance and benefit verification
Familiar with patient financing and payment options
Personable, persuasive, and able to build trust quickly
Highly organized and excellent at follow-up
Goal-oriented and motivated by results
Able to overcome common patient concerns involving cost, insurance, timing, and financing
Comfortable being accountable for case acceptance and unscheduled treatment

Experience with implants, cosmetic dentistry, full-mouth rehabilitation, or other high-value dental treatment is a major plus.

What Success Looks Like

A successful Treatment Coordinator doesn't simply hand a patient a treatment estimate.

You make sure the patient understands why the treatment is needed, what their options are, what insurance is expected to contribute, what their financial options are, and exactly what needs to happen next.

The goal is for patients who are ready for treatment to leave with their financial arrangements completed and appointments scheduled.

If you are confident discussing large treatment plans, enjoy helping patients find a way to complete their care, and take pride in turning recommended treatment into scheduled treatment, we'd love to meet you.

Pay: $20.00 - $27.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance
Opportunities for advancement
Paid time off

Work Location: In person

Capstone Dentistry

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Dental Treatment Coordinator