About Us:
Captain Dental is one of the fastest-growing dental offices in the Bay Area, dedicated to providing top-quality dental care with a patient-first approach. We take pride in fostering a welcoming and professional environment for both our patients and our team. We are currently looking for a Front Desk Receptionist to join our Santa Clara office and help deliver exceptional service to our patients.

Key Responsibilities:

Patient Interaction:
Greet patients warmly and create a positive first impression.
Check patients in and out efficiently, ensuring all necessary paperwork is completed.
Answer phone calls promptly, schedule appointments, and manage inquiries with professionalism.
Communicate with patients about their treatment plans, financial arrangements, and insurance details as needed.
Administrative Support:
Maintain an organized and professional front desk area.
Verify and update patient information in the practice management software.
Process payments and provide receipts.
Confirm appointments and manage the daily schedule to optimize productivity.
Insurance Coordination:
Verify insurance benefits and eligibility prior to patient visits.
Assist patients in understanding their insurance coverage and out-of-pocket costs.
Submit and track insurance claims to ensure timely processing.
Collaboration:
Work closely with the clinical and back-office teams to ensure seamless patient care.
Address and resolve scheduling conflicts or patient concerns in a timely manner.
Contribute to team meetings and suggest process improvements for better patient experiences.

Requirements:

Experience: Previous experience in a dental or medical front office role is preferred but not required.
Skills:
Strong verbal and written communication skills.
Proficiency in Microsoft Office and dental practice management software (e.g., Dentrix, Open Dental) is a plus.
Excellent organizational skills with attention to detail.
Personality:
Friendly, approachable, and patient-focused.
Ability to multitask in a fast-paced environment.
Professional demeanor and strong problem-solving skills.
Education: High school diploma or equivalent required.

What We’re Looking For:

A warm, outgoing individual who enjoys interacting with people.
A proactive team player with a can-do attitude.
Someone who thrives in a dynamic, growth-oriented environment.

Why Join Captain Dental?

Be part of one of the fastest-growing dental offices in the Bay Area.
Enjoy a supportive and collaborative team environment.
Opportunities for professional development and career growth.
Competitive pay and benefits (for eligible full-time employees).
Work in a welcoming and patient-focused practice that values excellence.

Job Type: Full-time

Pay: $25.00 - $45.00 per hour

Expected hours: 40 – 50 per week

Benefits:

401(k)
Cell phone reimbursement
Dental insurance
Employee discount
Flexible schedule
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Professional development assistance
Vision insurance

Schedule:

Monday to Friday
Rotating weekends

Application Question(s):

What Patient Management System have you used in the past?
Are you able to work on Saturdays (required)
What's your asking rate?
Please share your LinkedIn profile link here

Experience:

Dental office: 2 years (Preferred)

Language:

Chinese (Required)

Work Location: In person

Captain Dental

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