Job Title

Office Manager / Treatment Coordinator

Location

North Miami, FL

Job Type

Full-time

Job Description

Established dental office in North Miami is seeking an experienced Office Manager / Treatment Coordinator to support office production, improve patient experience, protect the schedule, and help guide patients from diagnosis to treatment start.

This is not a basic front desk role. We are looking for someone who is organized, proactive, confident with patients, and able to support the doctor directly with case flow, treatment coordination, planning, and communication.

The ideal candidate must be able to think ahead, stay calm under pressure, and help the office operate with structure, efficiency, and accountability.

Key Responsibilities

Be present for doctor exams, especially for new patients, to understand treatment recommendations and next steps
Help guide patients through treatment plans in a clear, confident, and professional way
Support case acceptance and help move patients from diagnosis to scheduled treatment
Help protect the schedule by securing committed appointments and reducing cancellations and no-shows
Plan ahead for major cases and make sure the office is prepared before treatment day
Maintain direct communication with the doctor regarding cases, priorities, and workflow
Review relevant information, summarize important details, and help maximize doctor time
Support a high-level new patient experience from exam through treatment planning
Assist with lead follow-up and patient progression when needed
Help maintain strong workflow, organization, and accountability in the office

Qualifications

Experience in dental front office, treatment coordination, or office management
Strong communication and organizational skills
Ability to multitask while maintaining attention to detail
Comfortable discussing treatment and helping patients move forward with care
Able to plan ahead and not work only in reaction to the moment
Strong follow-through and accountability
Professional, calm, and team-oriented attitude
Eaglesoft experience is a plus

Ideal Candidate

We are looking for someone who:

understands how to support production, not just scheduling
can improve patient flow and patient experience
is proactive, not reactive
can communicate directly and professionally with the doctor and team
takes ownership of responsibilities and follows through

Compensation

Based on experience

Additional Incentive

Monthly bonus structure available based on office production and role performance.

Schedule

Monday to Friday
Some flexibility may be discussed based on office needs.

Pay: From $28.00 per hour

Work Location: In person

Chairside Closer

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