About Us

Clock Tower Dentistry is a patient-centered dental practice dedicated to providing exceptional dental care in a warm, friendly, and state of the art environment. We believe in creating a positive patient experience from the moment they walk through our doors. We are looking for a highly organized, professional, and friendly Dental Front Office Coordinator to join our team and be the welcoming face of our practice.

Position Overview

As our Dental Front Office Coordinator, you are the first point of contact for our patients and play a critical role in ensuring smooth office operations and outstanding patient care. You will manage administrative tasks, coordinate patient flow, and support our clinical team to ensure a seamless and positive experience for every patient.

Key Responsibilities

Patient Interaction: Greet and welcome patients and visitors with a warm and professional demeanor. Manage patient check-ins and check-outs efficiently.
Scheduling & Follow-up: Schedule, confirm, and reschedule patient appointments to maintain a productive office schedule. Manage the recall system and follow up with patients on unscheduled treatment plans.
Records Management: Accurately enter and update patient information and records in our dental practice management software (Dentrix Ascend). Ensure all patient forms and documentation (HIPAA, insurance, etc.) are current.
Billing & Insurance: Verify patient dental insurance benefits and eligibility. Prepare and present treatment plans and financial options to patients with clarity and confidence. Process payments and file insurance claims.
Communication: Answer phone calls, emails, and patient inquiries promptly and courteously. Coordinate communication between the administrative and clinical teams for seamless patient flow.
General Administration: Maintain a clean, organized, and inviting front desk and waiting area. Manage office supplies inventory and perform general office duties such as filing and scanning.

Qualifications & Skills

Experience: Minimum of 2 years of experience working in a dental office front desk role is required.
Software Proficiency: Proficient in dental practice management software (Dentrix Ascend) and general office applications is preferred.
Communication: Excellent verbal and written communication skills with strong telephone etiquette.
Interpersonal Skills: A friendly, professional, and empathetic demeanor with strong customer service skills. Ability to build rapport with patients and handle patient concerns with patience and tact.
Organizational Skills: Exceptional organizational skills and attention to detail, with the ability to multitask and prioritize in a fast-paced environment.
Team Player: A positive attitude and a willingness to collaborate effectively with all team members to ensure the best patient experience.

Schedule:

Mondays: 10 am - 7 pm
Tuesdays: 8 am - 2 pm
Wednesdays: 10 am - 7 pm
Thursdays: 9 am - 6 pm
Friday: 8 am - 2 pm (Admin Day - can be flexible).
1 Saturday/ month: 8 am - 2 pm (Friday off on the week we work Saturday)

We offer competitive pay with a comprehensive benefit package! If you are a motivated and detail-oriented professional looking to make a positive impact, we would love to hear from you! Please submit your resume, we look forward to hearing from you!

Job Type: Full-time

Pay: From $25.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Professional development assistance
Retirement plan

Experience:

dental administrative: 2 years (Preferred)

Work Location: In person

Clock Tower Dentistry - Palatine

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Dental Front Office Coordinator