Overview:

The Dental Operations Supervisor is responsible to hire, mentor, model, train, and promote high functioning clinical support staff (dental assistants). The Dental Operations Supervisor focuses on providing leadership and training to their clinical support team. The Dental Operations Supervisor will demonstrate proactive and responsive leadership skills. The Dental Operations Supervisor must demonstrate a commitment to collaborating with their Co-Dental Operations Supervisor and the Dental Department Leadership team.

Responsibilities:

Description of Primary Leadership Responsibilities

Supervise all clinical support staff.
Assist with hiring new clinical support staff employees (complete personnel requisitions for open clinical support staff positions, forwarding info to HR, Interviewing qualified applicants, selecting new hires, notify HR).
responsible for coordinating all on-boarding activities and training new clinical support staff.
responsible for coordinating training and development of Clinical Support staff.
Ensure clinical support staff morale
Cultivate an environment that encourages patient-centered care, high performance, and collegiality; Completes evaluations of clinical support staff.
Evaluate clinical support staff performance and discuss outcomes with leadership.
provide regular feedback to employees, both positive and constructive. Work with HR to document disciplinary actions.

Functional Responsibilities

1.Hire the most qualified, competent, and most patient-centered clinical support staff to join the team.

2.Lead their clinical support staff daily, providing a model of positive, compassionate care for our patients and service for our providers.

3.Supervise clinical support staff (hiring, training, scheduling, mentoring, completing staff competencies, and annual evaluations).

4.Develop/Mentor/Train their clinical support team to continually improve performance and skill level.

5.Effectively manage and delegate the team's roles and responsibilities.

6.Effectively manage and allocate resources in collaboration with dental leadership at other CBHA dental clinics.

7.Work closely with the CBHA Leadership team to set the goals for efficient back-office operations through thorough and complete knowledge of practice operations and procedures, including but not limited to: scheduling, billing, insurance, personnel, compliance, and FQHC guidelines).

8.Demonstrate excellent customer service skills, and provide timely resolution to patient concerns as needed.
Revised March 2019
9.Empower employees to achieve clinical excellence and promotes a positive work environment.

10.Will ensure that dental operations are patient-centered and mission-focused. Continuously looks to seek improvement and implement best practices.

11.Initiates and exercises independent judgment, decision-making and problem solving expertise.

12.Leadership activities should be designed to improve efficiencies, patient experience, outcomes, and staff morale.

13.Models a culture of "Speaking Up." Ensures their team abide by the organization's Compliance Program/Standards of Conducts.

14.Performs all other related projects and duties as assigned by Dental Operations Director.

15.Promotes a positive work culture and upholds clinic policies and procedures, including the WE CARE standards of Behavior.

16.Must uphold confidentiality at all times in regards to CBHA activities, reports, financials, patient health information and other proprietary information specific to CBHA.

Qualifications:

Professional and Technical Knowledge:

1.Possesses good written and verbal communication skills, computer and mathematical skill and knowledge typically acquired through completion of a high school program.

2.Minimum of 1 years’ experience in primary healthcare or related professional setting.

3.Previous supervisory or leadership experience preferred. Relevant experience in a position with some leadership responsibility at CBHA may be substituted for previous supervisory experience.

License and Certification:

1.Possesses CPR certification or ability to obtain within designated timeframe.

Technical Skills:

1.Ability to prepare basic correspondence and simple reports in Microsoft Word.
2.Ability to use Microsoft Excel to create tables and simple displays of information.
3.Ability to use electronic dental records software.

Communication Skills:

1.Ability to effectively communicate complex and/or technical information to co- workers and others.
2.Ability to provide effective communication of information during informal andformal verbal presentations.
3.Ability to provide effective communication

Benefits:

Please click here for an overview of our General Description of Benefits

Columbia Basin Health Association

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Dental Operations Supervisor