A lot of people don’t walk into a dental office ready to move forward right away. Especially with implants—it’s usually a process. Questions, hesitation, timing, cost concerns, all of that.

This role is basically about helping people get from “I’m not sure” to “okay, I understand what I need to do next.”

You’re the person who keeps patients from getting stuck in the middle. Some just need a quick follow-up. Some need things explained again in simpler terms. Others just need someone to check in so they don’t disappear after their consult.

It’s a mix of communication, organization, and follow-through more than anything else.

What you’ll be doing

Talking with patients after consultations to help them understand their treatment plan
Following up with patients who need more time or have questions before moving forward
Helping schedule appointments and keeping treatment steps organized
Making sure patients know what the next step is at all times
Keeping track of where each patient is in the process
Reaching out when things go quiet so patients don’t fall through the cracks
Working with the dental team to keep everything moving smoothly

What we’re looking for

Someone who has worked in a dental office, medical office, or patient-facing role before
Comfortable talking to people about treatment and next steps without being pushy
Organized enough to keep track of multiple patients at once
Good at following up without needing reminders
Calm, patient, and easy to talk to
Able to explain things in a simple, clear way
Someone who actually follows through on what they say they’ll do

Why this role matters

Most patients don’t say “no” to treatment right away—they just get stuck or unsure.

When communication is clear and someone is actually following up with them, they move forward. When it’s not, they disappear.

This role is what keeps that from happening.

Pay: $90,000.00 - $94,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Work Location: Remote

Conway Smiles and Dental Implants

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