Job Description

Daniel F Galindo DDS PC, a renowned dental clinic committed to delivering exceptional dental care, is excited to announce the opening for a Dental Receptionist / Front Desk position. We are seeking a dedicated professional to join our dynamic team in a Full-Time capacity. This position is an excellent opportunity for individuals passionate about delivering outstanding patient service and wishing to thrive in a supportive and rewarding environment.

Please note, this is not a remote job. The selected candidate will be required to work on-site at our well-equipped dental facility. This role demands a high degree of professionalism and an ability to manage various administrative tasks efficiently while contributing positively to the patient experience.

Duties and Responsibilities

Greet and welcome patients upon arrival with a friendly demeanor.
Answer phone calls promptly and professionally, managing inquiries and patient appointments.
Handle scheduling of appointments to optimize daily operations and patient flow within the clinic.
Carry out administrative duties such as filing, photocopying, and transcribing documents.
Ensure the reception area maintains a clean and inviting atmosphere for all patients and visitors.
Verify and update patient information at every visit to maintain accuracy in records and billing.
Process patient payments and handle billing inquiries with discretion and professionalism.
Coordinate with dental and medical professionals to ensure timely delivery of services to patients.
Manage patient recall system to ensure follow-ups and regular check-ups are scheduled appropriately.
Provide patients with detailed information regarding policies, procedures, and services offered by the clinic.
Ensure confidentiality and security of patient records in compliance with HIPAA regulations.
Participate in emergency response situations by following established protocols.
Maintain up-to-date knowledge of dental products and treatments available at the clinic to inform and educate patients adequately.
Assist in the handling of any patient grievances or complaints by providing solutions in a timely and efficient manner.
Support the dental team with other clerical duties as needed to ensure smooth clinic operations.

Requirements

Proven experience as a front desk officer, receptionist, or similar role, preferably in a dental or medical facility.
Strong understanding and knowledge of dentistry terminology and practices.
Excellent communication skills, both verbal and written, ensuring clear and professional patient interaction.
Highly organized with a keen attention to detail and the ability to manage multiple tasks simultaneously.
Compassionate and positive personality, with a client-focused approach to care.
Proficiency with office technology and software applications, including dental practice management software.
Ability to work flexible hours, including evenings and some weekends, to accommodate patient schedules.
Strong problem-solving skills, capable of handling office and patient challenges efficiently with discretion.
Commitment to ongoing professional development to keep skills relevant and useful.
Must be reliable, punctual, and capable of working effectively under minimal supervision.
Knowledge of HIPAA and other healthcare regulations, demonstrating an understanding of compliance in a healthcare setting.
Education: High school diploma or equivalent; additional certification in Office Management or Administration is a plus.

Daniel F Galindo DDS PC

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Dental Receptionist/ Front Desk