Office Manager – Lead With Precision, Deliver With Heart
Dental Solutions of Binghamton | Johnson City, NY

About Us

At Dental Solutions of Binghamton, we believe exceptional dentistry transforms lives. We’re not just treating teeth—we’re building trust, restoring confidence, and delivering compassionate care in a space where patients feel safe, heard, and valued.

We’re seeking an Office Manager who leads with both head and heart—someone who thrives in a high-accountability, high-performance environment and knows how to coach a team to excellence. If you're ready to contribute to a practice that blends clinical mastery with a truly human touch, we’d love to meet you.

What You’ll Own (Performance-Based Objectives)

In the First 30–60 Days

Take full ownership of the daily and two-week schedule in Open Dental, ensuring all providers are aligned with production targets and scheduling rules
Lead daily huddles and weekly team meetings using prepared agendas aligned with operational priorities
Build trust with each team member and understand their DISC profiles to strengthen communication and accountability
Implement systems to monitor and reinforce patient confirmations, provider productivity, and block scheduling utilization

By 90 Days

Ensure all providers are booked to target production goals two weeks out, with corrective action plans when needed
Collaborate with the administrative team and Treatment Coordinators to optimize patient scheduling, treatment follow-up, and reactivation workflows
Supervise the patient experience from check-in to checkout, maintaining time efficiency and service excellence
Monitor KPIs related to patient flow, schedule efficiency, and satisfaction
Actively contribute to weekly leadership meetings with insights on team performance, bottlenecks, and scheduling trends

Ongoing Impact

Maintain a high-performance team culture with low turnover, strong accountability, and a commitment to training and growth
Ensure every patient interaction reflects a premium service experience—kind, efficient, and memorable
Maintain compliance with internal and external regulations (HIPAA, OSHA, Financial Policies, etc.)
Lead recruiting and onboarding of new hires, in collaboration with the Director of Operations and clinical leadership
Partner with the Director of Operations and billing team to monitor and manage key revenue cycle metrics, including: Accounts receivable aging, Daily collections, Patient co-payments at time of service, Patient statements and follow-up protocols
Oversee execution of the Financial Policy, ensuring accurate ledgers, timely payments, and effective use of third-party financing
Track and coach team performance on case acceptance metrics; support Treatment Coordinators with patient follow-up and reactivation
Conduct regular reviews of unscheduled treatment reports; use tools such as Open Dental, Weave, Dental Intelligence, and internal trackers to ensure case acceptance goals are met
Audit workflows to confirm documentation, presentation, and financial arrangements align with practice standards and patient expectations
Share trends, wins, and opportunities for improvement in weekly leadership meetings

Who You Are

You’re a systems thinker with a service-first mindset. You know that behind every high-performing team is a steady, confident leader who holds the standard and leads with care.

Preferred Background

2+ years of leadership experience in a healthcare, hospitality, or professional services environment
3–5 years of dental office experience preferred (but not required)
Bachelor's degree in business management or a related field
Proficient with scheduling software (Open Dental is a plus)
Known for your emotional intelligence, clear communication, and strong follow-through
Confident in coaching, holding accountability, and navigating team dynamics
Tech-savvy with experience reading and interpreting operational reports
Bonus: Familiar with dental workflows, treatment planning, insurance coordination, third-party financing, and revenue cycle management—including collections and A/R processes

Why Join Us?

A thriving, tech-forward dental practice dedicated to patient transformation and team development
A leadership team that values integrity, transparency, and strategic thinking
Opportunities to expand your leadership as the practice continues to grow
A culture rooted in clinical excellence, empowered leadership, and meaningful investment in team growth and well-being

How to Apply

Please submit your resume along with a short note sharing how you’ve helped a team or operation perform at a higher level. Include your compensation expectations and availability.

Job Type: Full-time

Pay: $65,000.00 - $90,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance

Application Question(s):

Have you worked in a role where you were responsible for achieving performance goals or KPIs?
Have you ever been responsible for holding team members accountable in a leadership or supervisory role?

Ability to Commute:

Johnson City, NY 13790 (Required)

Work Location: In person

Dental Solutions of Binghamton

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