ABOUT US

Desert Med Aesthetics is a physician-led medical aesthetics practice in the heart of Indian Wells, California, one of the Coachella Valley’s most prestigious communities. We offer a curated range of non-surgical treatments, including injectables, laser services, and advanced skincare, delivered by a passionate and highly skilled clinical team. We’re growing, and we’re building the operational foundation to support that growth.

We hold active Joint Commission (JCAHO) accreditation and operate on the Entrepreneurial Operating System (EOS/Traction). We are looking for a sharp, growth-minded Practice Manager to run day-to-day operations and help us scale.

THE ROLE

You own the business engine. You are accountable for revenue, team performance, patient experience, and operational efficiency. You work directly with the physician-owner to execute on the practice growth plan and make sure nothing falls through the cracks.

WHAT YOU’LL OWN

Revenue & Growth

Drive monthly revenue targets through conversion optimization, membership programs, upsell treatment protocols, and retail
Own the full patient journey from first touch to rebooking
Partner with ownership on marketing execution and track ROI on campaigns
Analyze booking data, identify gaps, and adjust staffing/scheduling to maximize capacity

Operations

Manage daily operations across all departments
Build and enforce SOPs for scheduling, intake, checkout, and follow-up
Oversee inventory management, vendor relationships, and supply costs
Ensure compliance with OSHA, HIPAA, and CA employment regulations
Work with Nextech EMR for scheduling, patient records, and reporting

Team Leadership

You will manage the following staff members in their operational and administrative functions:

Front Desk & Patient Coordinator: scheduling, intake, sales, conversion, patient communication, and checkout
Aesthetician, Nurse Injector & Laser Specialist: administrative accountability, scheduling, sales, and performance management.
Set clear KPIs across all roles, conduct performance reviews, and hold the team accountable
Recruit, onboard, and train staff across all non-clinical functions
Build a culture of accountability and excellent customer service

Finance & Reporting

Track and report weekly/monthly KPIs: revenue, new patients, retention, average ticket, conversion rates
Develop & manage expenses budget and flag variances
Work with bookkeeper on payroll and financial reporting

YOU’RE THE RIGHT FIT IF YOU:

Have 3–5+ years managing a medical spa, plastic surgery, aesthetic practice, or high-end service business
Have led multi-role teams, including both administrative and clinical support staff
Are metrics-driven and translate data into action without being asked
Bonus* Have experience with Nextech
Bonus**HR knowledge
Bonus*** Familiarity with EOS/Traction, if you’ve worked in an EOS-operated business, you’ll hit the ground running here

COMPENSATION & BENEFITS

Base salary: $75,000 – $85,000, depending on experience
OTE up to $125,000 via quarterly performance bonus
Bonus tied to practice growth, operational efficiency, staff retention, and patient experience, metrics you can influence
Health insurance (medical coverage available; dental/vision, details provided at interview)
401(k) with 4% employer match after 1,000 hours
Paid holidays and PTO
Employee discounts on treatments and products

Pay: $75,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off

Application Question(s):

This role manages a team, vendor relationships, provider scheduling, and compliance oversight simultaneously. Describe a time you successfully managed multiple competing priorities without dropping the ball.

Work Location: In person

Desert Med Aesthetics

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