Overview
We are seeking a professional and organized Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, handle administrative tasks, and ensure a smooth patient flow. This role requires excellent communication skills, proficiency with dental and medical office systems, and a strong understanding of healthcare documentation and billing processes. Prior experience in dental office management or clinic experience is highly preferred. Bilingual abilities are a plus to effectively serve diverse patient populations.

Duties

Greet patients warmly and provide exceptional front desk customer service
Schedule, confirm, and reschedule patient appointments using EMR systems such Dentrix
Verify insurance coverage and perform insurance verification procedures
Collect payments and process medical billing using CPT coding, ICD-10/ICD-9 codes, and medical collection protocols
Manage patient records and ensure accurate documentation review in compliance with HIPAA regulations
Handle multi-line phone systems with professional phone etiquette
Maintain patient files, update health information management records, and ensure confidentiality of medical records
Assist with intake procedures and facilitate patient check-in/out processes
Support office management tasks including filing, data entry (10 key typing), and documentation review
Coordinate with clinical staff to support care plans and treatment scheduling
Utilize computer skills in Microsoft Office applications to generate reports and manage office documentation

Requirements

Proven experience as a Medical Receptionist or Dental Receptionist; clinic or dental office experience highly preferred
Familiarity with Dentrix
Knowledge of dental terminology, medical terminology, CPT coding, ICD coding (ICD-10/ICD-9), and health information management standards
Experience with insurance verification processes and medical billing procedures including Medicare and Medicaid protocols
Strong clerical skills including filing, data entry, typing (including 10 key typing), and document management
Excellent communication skills with professional phone etiquette; bilingual abilities are a plus
Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Knowledge of HIPAA compliance standards and confidentiality requirements in healthcare settings
Proficiency in Microsoft Office Suite (Word, Excel) and familiarity with dental practice management software such as Dentrix

This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care. The successful candidate will demonstrate professionalism, technical competence, and a compassionate approach to patient service.

Pay: $27.00 per hour

Expected hours: 32.0 – 36.0 per week

Benefits:

401(k) matching
Employee discount
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: In person

Dorsch Family Dental

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