Job Overview
We are seeking an experienced and dynamic preferably a Bi-Lingal Front Office Manager to oversee the daily operations of our establishment. The ideal candidate will possess strong leadership skills, exceptional guest service abilities, and a comprehensive understanding of dental procedures. This role is vital in ensuring a seamless patient experience, maintaining efficient front desk operations, and fostering a welcoming environment for all patients. The Front Office Manager will also coordinate with various departments to uphold the highest standards. Must know dental insurance, Eaglesoft systems and how to post payments.

Responsibilities

Supervise front desk staff to ensure efficient check-in and check-out processes
Manage patient inquiries, complaints, and requests with professionalism and courtesy
Coordinate audit procedures to ensure accurate financial reporting
Maintain excellent phone etiquette and handle multi-line phone systems effectively
Train and mentor front desk team members to deliver exceptional services
Ensure compliance with policies, procedures, and safety standards

Requirements

Proven experience in dental management.
Strong customer service skills with a focus on patient satisfaction
Bilingual is desirable to serve diverse clientele
Excellent communication skills, including phone etiquette and handling multi-line phone systems
Leadership qualities with the ability to manage a team effectively
Ability to work flexible hours, including evenings or weekends if required
Know dental insurance

This position offers an exciting opportunity to lead a dedicated team within a vibrant family owned environment. We value professionalism, enthusiasm, and a commitment to delivering outstanding patient experiences.

Pay: From $30.00 per hour

Benefits:

Employee discount
Flexible schedule
Paid time off

Experience:

dental: 2 years (Required)

Language:

Spanish and English (Required)

Work Location: In person

Dossett Dental

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