About the Role
Are you the friendly, organized person patients are glad to see at the front desk? Edgewood Dental is a well-established, fee-for-service family practice in San Carlos with a 5.0-star Google rating from 180+ reviews. We are looking for an experienced Hygiene Coordinator to run our hygiene schedule, help patients understand and move forward with their care, and make every visit smooth from the first phone call to checkout.

What You'll Do
Greet patients, check them in and out, and make every visit feel easy and personal
Answer calls promptly and turn new-patient inquiries into booked appointments
Follow up the same day on missed calls, voicemails and web leads
Manage and coordinate the hygiene schedules for our three hygienists, keeping them full and running efficiently
Schedule and confirm hygiene appointments, fill last-minute openings and coordinate schedule changes
Make sure hygiene patients are reappointed before leaving the office whenever possible
Chart prep for the following week
Manage recall, overdue hygiene patients and reactivation to support retention and continuity of care
Communicate with the hygienists and clinical team to keep patient flow smooth and the schedule fully used
Submit pre-treatment estimates
Present treatment plans and cost estimates clearly
Discuss payment options and financing
Follow up on pending and unscheduled treatment
Verify PPO benefits and give patients accurate cost estimates before their visit
Ask happy patients for Google reviews and referrals
Keep records accurate in Dentrix and follow HIPAA

What You'll Bring
Required: 2+ years of dental front office experience
Dentrix experience
Working knowledge of dental PPO insurance, benefit breakdowns, CDT codes and claims
Comfortable presenting treatment and discussing fees
Warm, confident phone manner and great customer service
Highly organized and detail-oriented
Preferred: fee-for-service or out-of-network office experience
RevenueWell experience

Salary/Compensation: $28.00 - $31.00 per hour

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