Do you care about the health and wellbeing of immigrant children? Do you wish to help immigrants connect to vital health resources and services in the community? Join us as the Bilingual Medical Coordinator for Transitional Foster Care serving unaccompanied youth in our Immigration and Refugee Services division in Richmond, VA!

The primary responsibility of the Bilingual Medical Coordinator position is serving as the subject matter expert for Point Comfort Underwriter Insurance, ORR required medical and dental services, and maintaining positive working relationships with contracted providers. This position is also responsible for reconciling and addressing all billing errors to ensure accurate billing with no profit loss.

This position is expected to function effectively with moderate supervision while following the guidelines given on procedures, along with agency, federal, and state regulatory requirements.

Compensation & Benefits:

Competitive salary starting at $30 per hour.
Health, Dental and Vision Insurance
Nationwide Pet Insurance, including coverage for reptiles, birds and exotic pets
401(k) and 401(k) Matching
Employee Assistance Program, including Access to Chaplain Services
Educational Assistance Program
STD, LTD, Life, and AD&D Insurance
Generous PTO and Paid Holidays
Retention Bonus
Cell Phone Reimbursement
Unlimited Access to Premium Calm App for Staff plus Friends and Family
Early access to paid wages with Wisely ADP and DailyPay

MINIMUM EDUCATION, TRAINING, REQUIREMENTS AND PREREQUISITIES

Licensed practical or vocational nurse (LPN/LVN) OR higher health-related qualification (e.g., licensed registered nurse (RN) with a bachelor's degree) OR Bachelor's degree in a relevant field.
Minimum of 1 year of employment in public health or a healthcare setting with demonstrated experience in care coordination, health administration, or direct clinical care.
At least one (1) year of experience working with medical providers, at least two (2) years of experience working with medical providers, strongly preferred.
Prior experience working or volunteering with children required.
Bilingual Spanish/English fluency, required.
Excellent verbal and written communication skills.
Trauma-informed training for serving immigrant or vulnerable populations, preferred.
Prior experience working with refugee and/or immigrant populations, preferred.
Skilled at computer literacy and typing skills including usage of computer software and Microsoft Office 365.
Active motor vehicle license and a reliable automobile with adequate insurance coverage.
Pass a criminal history screen, including state and local child protection agency registries.
Must be willing and able to be on an on-call rotation and work a variable schedule including weekend and evening hours.
Schedule: Monday-Friday 8:00am-4:30pm.

SPECIFIC DUTIES AND RESPONSIBILITIES

Arrange and coordinate appropriate health services, including urgent, emergent, and preventative health services, for children in care.
Maintain compete and confidential medical records for children and communicate health needs to case managers and clinicians.
Schedule healthcare appointments, coordinate transportation to healthcare appointments, and ensure qualified interpretation and translation services are in place.
Serve as a liaison for community health care providers.
Ensure effective operations through selection, training, motivation, evaluation, and development of a competent on-site medical coordination team.
Formulate treatment authorization request to Point Comfort Underwriters for unaccompanied refugee clients, as needed.
Serve as the subject matter expert of Point Comfort Underwriters Insurance.
Schedule, facilitate, and collect documentation for initial medical screenings, follow up visits, and any other medical/dental related appointments as required by ORR policy.
Develop, recruit, and maintain positive working relationships between contracted providers to include all health providers and related partners.
Manage and maintain the record-keeping process to ensure there is an effective filing system in which information is forwarded smoothly.
Ensure documentation and filing compliance with all required forms and systems in accordance with the agency, state licensing, and ORR.
Effectively train staff members on documentation compliance in accordance with agency, state licensing expectations, and ORR, as needed.
Maintain accurate, up-to-date information on foster children in care while meeting DHHS, ORR, and internal documentation and reporting requirements.
Stay abreast of all agency, federal, and state regulatory requirements related to social services.
Train and educate foster parents on medical needs and care coordination.
Coordinate DNA testing for children.
Administer medication to children when appropriate and according to the child’s medical needs.
Maintain storage of all medications according to state licensing and ORR policies.
Periodically travel to health care provider facilities to build positive working relationships and transport clients.
Complete other duties as assigned.

To give equal employment and advancement opportunities to all people, we make employment decisions at enCircle based on each person’s performance, qualifications, and abilities. EnCircle does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, national origin, age, disability status, genetic information, protected veteran status or any other characteristic protected by law.

As part of the Company’s EEO commitment, we will also provide reasonable accommodations consistent with applicable law. The Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential functions of the job unless doing so would cause significant difficulty or expense — i.e., an undue hardship. Similarly, the Company will also make reasonable accommodations to the known limitations of a person related to pregnancy, childbirth or related medical conditions unless the accommodation would impose an undue hardship.

If you seek an accommodation because of a medical condition or impairment, or related to pregnancy, childbirth, or related medical conditions, please notify Human Resources so we can evaluate your request. Please cooperate with the Company as to any information needed so we can assess your request for an accommodation.

As part of our EEO commitment, the Company will also reasonably accommodate an employee whose sincerely held religious belief, practice or observance conflicts with a work rule or requirement unless doing so would impose more than a de minimis cost or burden.

Please inform Human Resources if you seek an accommodation based on a religious belief. The Company will not take any adverse action or tolerate any retaliation against a person who requests or uses a reasonable accommodation.

Schedule: Monday-Friday 8:00am-4:30pm

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Bilingual Medical Coordinator