Job Title: Dental Office Manager

Location: Honolulu and Aiea
Employment Type: Full-time
Reports To: Dentist/Practice Owner

Job Summary

The Dental Office Manager is responsible for overseeing the daily administrative and operational functions of the dental practice. This role ensures efficient office operations, excellent patient experience, staff coordination, and financial performance while maintaining compliance with dental regulations and company policies.

Key Responsibilities

Office Operations

Manage daily front-office operations, scheduling, and patient flow
Ensure smooth coordination between clinical and administrative teams
Maintain office policies, procedures, and systems for efficiency
Oversee inventory, supplies, and equipment maintenance

Staff Management

Supervise, train, and support front desk and administrative staff
Assist with hiring, onboarding, scheduling, and performance evaluations
Foster a positive, professional, and patient-centered work environment

Patient Experience

Ensure exceptional customer service and patient satisfaction
Address patient inquiries, concerns, and complaints professionally
Oversee appointment scheduling, confirmations, and follow-ups

Billing & Financial Oversight

Manage billing, insurance claims, collections, and payment processing
Monitor accounts receivable and follow up on outstanding balances
Prepare reports related to revenue, expenses, and office performance
Assist with budgeting and financial planning

Compliance & Records

Ensure compliance with HIPAA, OSHA, and other regulatory requirements
Maintain accurate patient records and documentation
Coordinate audits, inspections, and certifications as needed

Qualifications

Required

High school diploma or equivalent
Previous experience in a dental or medical office (2+ years preferred)
Strong knowledge of dental insurance, billing, and scheduling systems
Excellent organizational, communication, and leadership skills
Proficiency in dental practice management software and Microsoft Office

Preferred

Experience managing staff in a dental practice
Familiarity with dental coding and treatment planning

Skills & Competencies

Leadership and team management
Customer service and conflict resolution
Multitasking and time management
Financial and analytical skills
Attention to detail and confidentiality

Work Environment & Physical Requirements

Office-based dental practice environment
Ability to sit, stand, and move throughout the office for extended periods
Occasional lifting of office supplies or equipment

Compensation & Benefits

Competitive salary based on experience
Health insurance, life insurance, vacation, retirement plan, bonuses

Job Type: Full-time

Pay: $60,000.00 - $85,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off

Experience:

dental or medical office: 1 year (Preferred)

Language:

English (Required)

Work Location: In person

Endodontic Asso. LLC

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