About Flossy

Flossy is building the future of dental office operations through Fiona, our AI dental receptionist. By streamlining front desk workflows and transforming the way practices handle calls, scheduling, and patient intake, we're helping dental teams focus more on care. We're in a rapid growth phase and looking for a highly motivated, detail-oriented Implementation & Onboarding Specialist who can drive success during the most critical phase of our customer lifecycle.

About the Role

This is a dynamic, customer-facing role ideal for someone who thrives in fast-paced environments and wants to have a real impact. You will lead onboarding for new customers, serve as a project manager across internal teams, and step in to support troubleshooting and training as needed. As an early member of the team, you'll help shape our processes and customer experience as we scale.

Key Responsibilities

Implementation & Onboarding

Manage all aspects of the customer onboarding process from kickoff through go-live.

Facilitate scheduling rules intake, training sessions and QA.
Coordinate integration with practice management systems (e.g., Dentrix, Denticon, Eaglesoft).
Act as a proactive, empathetic partner guiding dental offices through the change management process.

Project Management

Own timelines, manage cross-functional dependencies, and ensure all onboarding tasks are completed efficiently.

Serve as the connective tissue between Sales, Product, and Engineering.

Customer Support & Success

Field customer support inquiries related to onboarding and early product usage.

Troubleshoot technical issues with support from Product/Engineering and document recurring themes.
Proactively surface bugs, feature gaps, or usability concerns for product feedback.

Process Development & Optimization

Help design, document, and refine onboarding playbooks and customer support workflows.

Identify areas for efficiency or improvement and contribute to building scalable systems.

Qualifications

5-10 years experience in onboarding, customer success, implementation, or project management roles.
Excellent interpersonal skills—comfortable interfacing with dentists, practice managers, and technical teams.
Strong organizational skills with a high level of attention to detail.
Clear, concise communicator—both written and verbal.
Self-starter with a growth mindset and the ability to adapt to evolving processes.
Demonstrated experience navigating tech platforms, CRMs, customer support tools, and productivity suites
Bonus: Experience in the dental industry or familiarity with dental practice management systems.

What We Offer

Opportunity to join a fast-growing team shaping the future of AI in healthcare.

Flexible remote work environment with high ownership and autonomy.
Competitive compensation and benefits package.
Career development through close collaboration with leadership across Sales, Product, and Operations.

Why Join Flossy?

You'll be part of a nimble, mission-driven team reimagining how technology can transform the patient and practice experience. We value experimentation, ownership, and big ideas. If you're ready to make a mark at an early-stage company, we'd love to hear from you.

Flossy

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Implementation & Onboarding Manager