Job Summary

We are seeking a dynamic and detail-oriented Orthodontic Front Desk professional to join our vibrant dental team. In this pivotal role, you will serve as the first point of contact for patients, ensuring a warm, welcoming environment while efficiently managing administrative tasks. Your expertise in dental billing, insurance processing, and electronic health records (EHR) systems will be essential to streamline clinic operations and enhance patient experience. If you thrive in a fast-paced setting and possess excellent communication skills, this is the perfect opportunity to contribute to a thriving orthodontic practice dedicated to exceptional patient care.

Duties

Greet patients warmly and manage patient check-in/check-out processes with professionalism and efficiency
Schedule appointments using Ortho2Edge
Verify patient insurance coverage, process claims, and handle medical collections with accuracy and compliance with HIPAA regulations
Maintain and update patient records, ensuring proper documentation review and adherence to clinical confidentiality policies
Assist patients with billing inquiries, explain treatment plans, and facilitate payment processing including medical billing and CPT coding procedures
Manage phone communication with patients, insurance companies, and vendors using excellent phone etiquette and clear documentation of interactions
Support clinic operations by filing dental records, managing electronic health records (EHR), and performing clerical tasks such as data entry and document organization

Requirements

Proven experience in a medical/dental office environment, preferably within orthodontics or dental clinics
Preferred known knowledge of EMR/EHR systems
Familiarity with medical/dental coding for accurate billing and documentation
Excellent customer service skills with bilingual abilities considered a plus for diverse patient populations
Ability to handle sensitive information in accordance with HIPAA standards and clinical confidentiality policies
Proficiency in Microsoft Office applications for administrative support tasks such as typing, filing, and report generation
Strong organizational skills with attention to detail in medical records management and health information handling
Effective communication skills for front desk duties including phone etiquette and patient interaction
Prior clinic or medical office experience along with familiarity with health insurance knowledge enhances success in this role

Join us in delivering outstanding orthodontic care by providing exceptional front desk support that keeps our clinic running smoothly. We are committed to fostering a positive work environment where your skills are valued and your professional growth is supported!

Pay: $21.00 - $26.00 per hour

Expected hours: 32.0 per week

Benefits:

401(k) matching
Health insurance
Paid time off

Work Location: In person

Francis Orthodontics

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Orthodontic Front Desk