Location:

FRESHDental Concord

Office Manager (Practice Manager)

Position Overview

We are seeking an experienced and motivated practice manager to lead our dental practice. This position is critical to achieving excellence in patient care while fostering a positive and productive work environment. The practice manager is responsible for directing, supervising, and coordinating staff and daily operations to ensure five-star patient experience at an affordable, in-network cost.

The practice manager will work closely with the Regional Team to ensure all financial, clinical, quality, and patient satisfaction goals are consistently achieved.

Key Responsibilities

Direct and oversee all daily practice operations
Supervise front desk staff, dental assistants, hygienists, and dentists to maximize efficiency
Establish, implement, and monitor office policies and procedures
Evaluate staff performance and work quality on a regular basis
Review of operational and financial reports
Prepare, manage, and monitor practice budgets
Oversee appointment scheduling, check-in/check-out, treatment plan presentation, and financial coordination
Maintain general ledger, billing systems, and cash controls
Develop staff schedules to ensure optimal productivity
Respond to clinical and operational issues in a timely and professional manner
Hire, train, and supervise new office employees
Provide strong individual and team leadership to ensure exceptional patient service

Qualifications & Skills

Ability to work independently with limited supervision
Strong organizational and prioritization skills
Excellent written and verbal communication skills
Ability to manage multiple tasks effectively
Professional communication with patients, team members, management, dentists, and visitors
Strict adherence to HIPAA and patient confidentiality standards
Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
General knowledge of front and back office dental procedures and clinical policies
Strong problem-solving skills with the ability to interpret guidelines and make sound decisions

Benefits and compensation:

Competitive pay. Starting pay $65,000 plus bonus
Paid Time Off (PTO) and paid holidays.
Insurance.
401(k) with match.

FLSA Status:

Exempt

We are an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, genetic information, protected veteran status, disability status or other legally protected status. We will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Completion of this form is voluntary and will only be used to report on candidate demographics. Nothing contained in this form will be accessible or used in hiring or other employment decisions. Information provided will be recorded and maintained in a confidential file for reporting purposes only.

FRESH Dental

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