Position Summary

GCDL is a dental laboratory located in Prospect Heights, IL with over 20 years of

experience servicing dentists across the country. The Crown & Bridge

Manager is a skilled crown and bridge dental technician, first and foremost. This

individual should be a proven leader with several years of hands-on experience in the

dental industry. They should be comfortable leading a team of 20+ employees in their

day-to-day activities. Frequent interaction with our dental partners and internal

employees is critical for success in this role.

Required Technical Skills and Competencies

Technical (60%)

● Minimum 5 years experience working with crown and bridge and implant cases

● Solid understanding of crown and bridge materials and the process to fabricate

(PMMA, PFM, PFZ, Zirconia, Hybrid Ceramics, Composites)

● Ability to diagnose and resolve incoming cases through a thorough

understanding of dental anatomy and occlusion

● Basic knowledge of milling CAM hardware and software, 3D printing and nesting

and design software (3Shape/Exocad)

● Familiarity with Removable Department and case management software systems

(Magic touch software preferable)

Leadership (20%)

● Experience leading a team in a manufacturing environment

● Distribute and balance workflows amongst existing team members

● Hire, train and mentor members to enhance functioning of the department

● Develop and monitor a system of KPI’s to monitor department effectiveness

Communication (20%)

● Frequent interaction with dental offices and dentists to diagnose and resolve

fixed prosthetics issues

● Regular communication with internal employees to monitor case workloads

● Interact with internal departments to resolve cross-department issues

Responsibilities

1) Supervise the crown and bridge digital design team, the ceramic team, the model

room and ancillary crown and bridge staff members

2) Distribute work to team members and maximize workflow to calibrate to our

departmental capacity

3) Train and educate team members to grow our collective employee knowledge

4) Problem solve difficult cases and employee challenges

5) Assist customers with technical questions and challenges regarding crown and

bridge cases

6) Collaborate with Removable department for hybrid combo cases.

7) Quality control all cases leaving the crown and bridge department

8) Assist with crown and bridge production when needed

9) Edit cases in our case management system for billing and communication purposes

Benefits:

● 401(k)

● 401(k) matching

● Dental insurance

● Health insurance

● Paid time off

● Retirement plan

● Vision insurance

● 8 hour shift

● Monday to Friday

Job Type: Full-time

Pay: $75,000.00 - $90,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Relocation assistance
Vision insurance

Work Location: In person

GCDL, LLC

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Manager Crown & Bridge Department