Confirm patient appointments 48 hours prior to the appointment. For those patients with whom there has not been a conversation call again and attempt to confirm appointment at 24 hours
Review patient documentation to determine patient eligibility for the Health West Dental sliding scale.
Greet all patients as the patient enters the practice.
Apply the sliding scale to patient accounts, based on the current standards and guidelines of Health West. A breakdown of insurance benefits will be obtained prior to the patients appointment.
Review with patient any treatment performed that day:
Reaffirm to the patient the need to complete all diagnosed treatment and the quality of the care received, etc.
Review remaining treatment with patient.
Be able to confidently and intelligently discuss common procedures with patients
Make appointments for further treatment at walkout based on information in the patients treatment plan. Set up 6 month + 2 week re-care appointments.
Contact these patients by phone at least two weeks prior to their appointment
Collect any co-payments, patient portions, or amounts due at walk out.
Perform a financial consultation with all patients that have treatment newly diagnosed or existing treatment, before they leave.
Explain payment policy and payment options (see Financial Policy) and assist patient with any necessary applications or paperwork.
Call in patient prescriptions.
Provide every patient with business card and offer to answer any questions the patient may have.
Submit claims daily (electronically preferably or by paper as necessary) for all treatment performed that day with any and all necessary documentation.
Review and resubmit any claims with any and all necessary documentation and/or changes.
Contact insurance companies and obtain benefits prior to patient appointments.
Communicate with insurance companies to resolve disputes, clarify policies, or process claims.
Review and research any claims not paid within 5 weeks of submission to insurance company.
Process and apply all insurance payments received.

Billing and Collection

The following is a list of responsibilities of the front office person(s):

Send statements to all patients who have an outstanding balance and to all patients with insurance and an outstanding balance when insurance payment has not been received within 6 weeks of submittal.
Apply any necessary finance charges to patients with outstanding balances.
Discuss with and receive permission of Dr. Neff for any finance charges that will not be charged as outlined in the office financial policy
Process any delinquent accounts and make arrangements with collection agency as necessary. A delinquent account is any account not paid in full within 90 days.
Apply any payments received to patients accounts.

Clerical

The following is a list of responsibilities of the front office person(s):

Receive, sort, and send all mail and packages daily.
It will be the primary responsibility of the front office person(s) to answer all incoming calls, to take messages, receive and send faxes, and to prepare the answering machine message and receive messages on the answering machine.
Check dental office e-mail and review accounts and respond to e-mails as necessary.
Monitor front office supplies and order supplies or make arrangements with Dr. Neff to obtain supplies as necessary
Review Treatment Tracking/Quick Fill lists every two weeks or sooner if needed and contact patients.
Contact these patients every 2 months or as appropriate and/or necessary.
Write and send patient thank you cards, sympathy cards, congratulations cards, etc. and send referral rewards to patients as necessary.
Hold a monthly review with dental manager to discuss accomplishments and areas in need of improvement in relation to the front office and job performance.

Attend team meetings.

Attend morning huddles, 15 minutes prior to the start of the work day
Run end of day, end of month, and end of year as appropriate.
Be able to obtain reports through dental software as needed.
Prepare bank deposits daily

Miscellaneous

The following is a list of responsibilities of the front office person(s):

Assist in clinical area as needed
Be CPR certified and be able to perform BLS
Provide proof of vaccinations

Assist in clinical area as needed
Be CPR certified and be able to perform BLS
Provide proof of vaccinations
Dental/Front office experience preferred

Health West Inc

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Receptionist, Dental