Job Overview
We are seeking a dynamic and energetic Bilingual Team Lead fluent in Russian and English to provide continuous support and communication between healthcare professionals, patients, and their families. Under the direction of a Licensed Clinician, the role is responsible to schedule or coordinate scheduling of necessary visits, tests, and/or treatments, gather patient information, execute individualized care plans, build a rapport with patients as their advocate and provide ongoing support to both patients and their caregivers. If you thrive in fast-paced settings, possess strong communication skills, and are passionate about guiding others to success, this opportunity is for you!

Responsibilities

Initiates welcome calls to introduce the HNYMPC’s Program, build rapport, and inform patient/caregiver of the benefits of care management to provide a positive patient experience
Actively communicates upon as required to explain coverage benefits, obtains accurate patient/caregiver contact information and continually update and maintain accurate patient demographics
Telephonically complete questionnaires to gather essential information which allows the Clinician to refer patients to medical, mental health, social workers and/or pharmacists in a timely manner
Assists patients/caregivers in finding providers in their geographic areas, as well as scheduling appointments for the patients
Available by phone to assist the patients/caregivers in calling provider’s offices, faxing forms, requesting documentation.
Participate in meetings as assigned (Regional, ICT, etc.)
Execution plan of care by assisting patient/caregiver in following up with prescribing provider and DME vendor to ensure that necessary DME is received, and the patient/caregiver feels comfortable using it
Sends out basic health education materials as well as advanced directives and health care proxy forms
Available to address issues, answer questions, provide resource, telephone numbers and/or to transfer patient/caregiver to appropriate staff
Telephonically complete to gather essential information which allows the Care Manager to refer patients to medical, mental health, social services, social workers and/or pharmacists in a timely manner.
Actively assist the Clinicians by gathering specific information which helps track the patients progress on a regular basis towards the mutually agreed upon goals in the patients care plan
Actively assist the Care Manager in transition of care by gathering pertinent information when initiating the Hospital and SNF Discharge calls
Call PCP office to notify PCP of transition of care events as assigned
Actively assist with referrals, by calling PCP/provider to ensure that patient is able to receive the necessary services in a timely manner
Assist patients/caregivers in finding providers in their geographic areas, as well as scheduling appointments for the patients
Assists with coordinating transportation for the patient
Follow up with patient after scheduled appointment
Maintain strict confidentiality of patient information and adhere to all HIPAA regulations
Other duties, as assigned

Qualifications

High School Diploma, required
Bachelor’s degree preferred
Fluency in Russian and English is REQUIRED with excellent communication skills in both languages.
Excellent written and oral communication skills, knowledge of medical terminology.
6 months – 1 yr. experience working telephonically with outbound & inbound calls; Health Plan / Physician Office – All line of business population preferred.
Must be able to prioritize, plan, and handle multiple tasks / demands simultaneously.
Reliable Interdisciplinary Team Player, Detail Oriented and Flexible.
Knowledge of Health Plan benefits/guidelines a plus.
Proficient with Microsoft Office applications, Word, and Excel.

Pay: $50,000.00 - $75,000.00 per year

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Health savings account
Paid time off
Vision insurance

Work Location: Hybrid remote in Garden City, NY 11530

Heritage NY Medical, PC

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Bilingual Team Lead Coordinator - Russian Speaking