Overview

Dental Front Office Lead

Highland Endodontics

We are looking for a Dental Front Office Lead to support and guide our front office team while also assisting with daily front desk operations. This role leads the front office team and oversees day to day administrative workflows while serving as the direct supervisor for front team members. Responsibilities include providing coaching and corrective feedback, conducting performance check ins, and following up with front office staff to ensure expectations are met.

This position reports directly to the Practice Manager and works closely with the Clinical Lead. Together they collaborate to support the overall team, share feedback with doctors, and communicate feedback from doctors regarding team members.

Schedule: Full Time, Monday - Friday 7am-5pm

Responsibilities

Lead and support front office team members in daily operations and patient service
Provide coaching, training, and performance feedback to front administrative staff
Greet patients warmly and ensure a welcoming, professional environment
Schedule and confirm appointments, manage provider calendars
Answer phone calls, respond to inquiries, and manage patient communication
Verify insurance coverage and obtain necessary pre-authorizations
Process payments, handle billing, and maintain accurate financial records
Maintain patient records and ensure accurate data entry
Coordinate patient flow and assist with administrative support as needed
Ensure compliance with patient confidentiality and HIPAA regulations
Partner with the Practice Manager and Clinical Lead to support team communication and office efficiency
Please note that additional responsibilities may be assigned

Qualifications

Requirements

High school diploma or equivalent
1+ years of dental front office experience

Preferred Skills

Excellent communication and customer service skills
Reliable, organized, and detail-oriented
Experience with dental practice management software
Proficiency with computers, including Microsoft Office applications
Knowledge of dental insurance and billing procedures

We Offer

Competitive Compensation
Benefits Package: Medical, Dental, Vision, 401K, Flexible Spending Accounts, Paid Time Off, Paid Holidays and much more!

Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices are proud to be Equal Opportunity Employers. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

The salary range for this role is $22-$24 per hour. At Specialized Dental Partners, its affiliates, related companies and independently owned supported clinical practices, we are committed to ensuring fair and equitable pay for all employees. We adhere to all applicable federal, state, and local laws regarding pay equity and non-discrimination. Our compensation practices are designed to ensure that employees are paid fairly based on their role, experience, performance, and contributions to the company, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. We regularly review our compensation practices and conduct pay equity audits to identify and address any disparities. By fostering a culture of transparency and fairness, we aim to create an inclusive workplace where all employees feel valued and respected.

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Highland Endodontics

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Dental Front Office Lead