Job Summary
We are seeking a dedicated and experienced Front Office Manager to oversee the daily operations at our general dental office. The ideal candidate will possess excellent patient service skills, strong leadership abilities, and a passion for providing great personal care. This role is crucial in ensuring that patients receive exceptional service from check-in to check-out, while also managing the patient's financial insurance and payments.

Duties

Supervise and coordinate front desk activities, ensuring smooth operations and high levels of guest satisfaction.
Verify patient's dental insurance .
Submit dental insurance claims and post all payments.
Resolve patient's questions on insurance coverage and payments.
Manage a multi-line phone system
Read and write emails including patient referrals
Handle patiens inquiries and resolve complaints promptly and professionally.
Maintain accounts receivables including billing and collection of fees.
Maintain knowledge of patient's scheduling and financial concerns..
Manage phone systems efficiently, ensuring prompt responses to patients calls and inquiries.
Implement and uphold standards for patient service excellence throughout patient's visitation.
The use of dental software, with a familiarity of Eaglesoft a plus.

Requirements

Proven experience in a dental office preferably in a front desk role.
Strong patient service skills with a focus on guest satisfaction.
Proficiency in phone etiquette and handling multi-line phone systems effectively.
Excellent organizational skills with attention to detail in managing daily operations.
Ability to work hours of Monday thorough Wednesday 7:30-4:30, and Thursdays 7:30 - 3:30 pm
Join our team as a Front Office Manager and play a vital role in creating memorable experiences for our patients while leading a dynamic team!
The ability to be pleasant at all times.

Job Types: Full-time, Part-time

Pay: $20.70 - $35.00 per hour

Benefits:

401(k)
Free parking
Health insurance
Life insurance
Paid time off

Ability to Commute:

Madison, WI 53705 (Required)

Ability to Relocate:

Madison, WI 53705: Relocate before starting work (Required)

Work Location: In person

Hilldale Dental

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Front Office Manager