Lead Patient Care Coordinator / Treatment Coordinator

Holistic Dentistry of Port Washington
Port Washington, WI

Pay & Benefits

Hourly Pay: $23.00–$26.00 per hour, based on experience.

We believe in taking care of our team and offer a comprehensive benefits package, including:

Performance bonuses
Paid Time Off (PTO)
Paid holidays
Simple IRA retirement plan
Dental care for employees and immediate family
Paid continuing education
Team outings and events
Short-term and long-term disability insurance
Life insurance

Join a Practice That Values Relationships and Growth

Holistic Dentistry of Port Washington is seeking an experienced dental front office professional to join our team as a Lead Patient Care Coordinator / Treatment Coordinator.

This is more than a traditional front desk role. You'll become a key member of our practice, partnering closely with our Practice Manager to create an exceptional patient experience while helping ensure the front office operates efficiently every day.

If you enjoy taking initiative, building relationships, improving systems, and making a meaningful impact, we'd love to meet you.

Please note: This is not an office management or HR position. Instead, you'll serve as the lead coordinator of our front office, overseeing patient care coordination, scheduling, treatment coordination, and the daily administrative flow while working alongside the Practice Manager.

About Our Practice

We are a family-oriented, fee-for-service dental practice that believes oral health is closely connected to overall wellness. We take time to educate our patients, build lasting relationships, and provide personalized care in a warm, welcoming environment.

As a holistic dental practice, our philosophy and approach are intentionally different from traditional dentistry. Prior experience with holistic dentistry is not required. We provide training and support—we're looking for someone who is curious, open-minded, and excited to learn our approach to patient care.

What You'll Do

Coordinate the complete new patient experience from the first phone call through follow-up.
Schedule new patients, restorative treatment, emergency visits, and maintain productive provider schedules.
Review treatment plans, discuss financial arrangements, collect payments, and coordinate restorative care.
Follow up with unscheduled treatment and inactive patients using Weave.
Assist with Healthy Start tracking, Beam Reader reports, referrals, and patient documentation.
Partner with the Practice Manager on workflow improvements and special projects.
Support daily front office operations, including phone coverage.
Provide backup support for hygiene scheduling, patient check-in, opening procedures, and end-of-day reporting until a dedicated Hygiene Coordinator joins the team.

What Makes Someone Successful in This Role?

We're looking for someone who:

Takes initiative and enjoys owning their responsibilities.
Is eager to learn and embraces new ideas.
Communicates professionally and compassionately.
Enjoys creating organized, efficient systems.
Thrives in a fast-paced environment while staying calm and positive.
Wants to build a long-term career with a collaborative, supportive team.

Qualifications

Preferred:

4–5 years of dental front office experience
Experience with treatment coordination and scheduling
Strong communication and organizational skills

Helpful but not required:

Knowledge of dental insurance claims
Experience with Open Dental, Weave, or Dental Exchange

Most importantly, we're looking for someone who brings:

A positive attitude
Professionalism and integrity
Strong attention to detail
A willingness to learn, grow, and contribute to our team

Why Join Holistic Dentistry?

You'll work closely with an experienced Practice Manager who values collaboration, initiative, and continuous improvement. This role offers the opportunity to become a trusted partner in the front office while developing new skills in a unique, patient-centered practice.

If you're looking for more than "just another front desk job" and want to grow with a team that genuinely supports one another, we'd love to hear from you.

Apply today and discover what a rewarding career at Holistic Dentistry of Port Washington can look like.

Benefits:

Dental, 401k, PTO, Bonuses

Compensation:

$23-$26/hour

Holistic Dentistry of Port Washington

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