Job Overview
We are seeking a dynamic and detail-oriented Dental Receptionist to join our vibrant dental team. In this vital role, you will be the first point of contact for patients, providing exceptional customer service while managing a variety of administrative duties. Your energetic approach and strong organizational skills will ensure smooth clinic operations, from appointment scheduling to insurance verification and medical record management. This position offers an exciting opportunity to contribute to a welcoming environment where patient care and administrative excellence go hand in hand.

Duties

Greet patients warmly and handle all front desk responsibilities with professionalism and enthusiasm
Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft
Verify insurance coverage, process claims, and manage billing using systems like Meditech, Epic, or Athenahealth
Maintain accurate patient records in EMR (Electronic Medical Records) and EHR (Electronic Health Records) systems, ensuring HIPAA compliance
Assist with patient intake, including collecting medical history and updating medical records with detailed documentation review
Manage multi-line phone systems with excellent phone etiquette, directing calls and providing information promptly
Support medical coding activities including CPT coding, ICD-9/10 coding, and documentation review for billing accuracy
Handle insurance verification processes for Medicare, Medicaid, and private insurers efficiently
Maintain filing systems for medical records, dental charts, and office supplies while ensuring confidentiality and compliance with health information management standards
Perform general clerical duties such as data entry, typing (including 10-key typing), filing, and preparing reports using Microsoft Office tools

Experience

Proven experience as a Medical Receptionist or Dental Receptionist in a busy dental or medical office setting
Strong knowledge of dental terminology, medical terminology, ICD-9/10 coding, CPT coding, and insurance procedures
Familiarity with EMR/EHR systems such as Dentrix, Eaglesoft, Meditech, Epic, or Athenahealth is highly preferred
Experience with medical billing, medical collection processes, and insurance verification procedures
Demonstrated ability to handle sensitive patient information in accordance with HIPAA regulations
Excellent customer service skills coupled with professional phone etiquette and communication abilities
Office management experience including scheduling, filing, and maintaining accurate records in a fast-paced environment
Bilingual abilities are a plus to serve diverse patient populations effectively

Join our team to make a positive impact on patients’ lives while advancing your career in a supportive and energetic environment!

Pay: $20.00 - $23.00 per hour

Expected hours: 30.0 – 36.0 per week

Benefits:

401(k) matching
Dental insurance
Health insurance

Work Location: In person

Jonathan Holland's Dental Office

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Dental Receptionist