We are seeking a professional, organized, and customer-focused Dental Office Front Desk Manager to oversee daily front office operations and ensure an exceptional patient experience. The ideal candidate will manage scheduling, patient communications, insurance verification, billing coordination, and administrative workflows while supporting a positive and efficient office environment. This role requires strong leadership, multitasking abilities, attention to detail, and excellent interpersonal skills.

Key Responsibilities:

Manage daily front desk operations and supervise administrative staff
Schedule patient appointments and coordinate provider calendars
Greet patients and provide outstanding customer service
Verify insurance coverage and process patient billing/payments
Maintain accurate patient records and ensure HIPAA compliance
Handle phone calls, emails, and patient inquiries professionally
Coordinate treatment plans, referrals, and follow-up appointments
Assist with reporting, collections, and office performance goals

Qualifications:

Previous dental office or healthcare administration experience preferred
Knowledge of dental insurance, billing, and scheduling software
Strong communication, organizational, and leadership skills
Ability to multitask in a fast-paced environment
Proficiency in Microsoft Office and dental practice management systems

Preferred Traits:

Friendly and professional demeanor
Strong problem-solving and customer service skills
Dependable, detail-oriented, and team-focused attitude

Pay: $20.00 - $33.00 per hour

Benefits:

401(k)
Employee discount
Health insurance

Work Location: In person

Karen L. Yee, DDS

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Dental Office Front Desk Manager