Position Overview
We are seeking a friendly, organized, and detail-oriented Front Desk / Patient Coordinator to join our dental team. This position plays a key role in creating a positive patient experience while managing scheduling, insurance verification, and financial coordination. The ideal candidate is comfortable discussing treatment costs, verifying dental insurance benefits, and maintaining accurate patient records.

Schedule
This position is approximately 30–35 hours per week with the following availability required:

Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – close
Occasional Saturdays as needed to cover when another team member is off

Key Responsibilities

Greet patients warmly and provide excellent customer service
Schedule and confirm patient appointments
Verify dental insurance benefits and eligibility
Estimate patient copays and explain financial responsibilities
Collect copays and outstanding balances at time of service
Maintain accurate patient records in the practice management system
Answer phones, respond to patient inquiries, and manage the front desk workflow
Coordinate with clinical team to ensure efficient scheduling
Assist with administrative tasks to support daily office operations

Qualifications

Prior dental front office experience preferred
Experience verifying dental insurance and estimating copays strongly preferred
Strong communication and customer service skills
Highly organized with strong attention to detail
Comfortable discussing financial information with patients
Ability to multitask in a fast-paced environment
Familiarity with dental practice software is a plus
Hourly pay based on experience

Pay: $20.00 - $25.00 per hour

Benefits:

Dental insurance
Health insurance

Work Location: In person

kenneth e goodwin dds

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