Patient Care Coordinator (Surgical Consultant)

Ladner Facial Plastic Surgery – Greenwood Village, CO

Reports to: COO / Practice AdministratorWorks closely with: Surgeons, Nursing, Marketing, Front Office

Role Summary

The Patient Care Coordinator (PCC) is the primary relationship manager and revenue driver for surgical patients. This role is responsible for converting leads to consultations and consultations into scheduled surgeries while delivering a white-glove, emotionally supportive, and high-trust patient experience.

The PCC acts as the bridge between the surgeon and the patient—ensuring clarity, confidence, and commitment. At LFPS, our core values are Dependable, Independent but Team Player, Honest, Experts, and Results Driven.

Key ResponsibilitiesSurgical Consultations & Case Conversion

Conduct pre-vetting consultations (in person, phone, and virtual)
Review treatment plans, pricing, timelines, and recovery
Address emotional concerns, hesitation, and objections
Present financing and payment options
Secure deposits and book surgeries
Follow up on all unbooked consults

Surgery Scheduling & Coordination

Schedule surgeries based on surgeon, OR, and staffing availability
Coordinate pre-op, surgery, and post-op appointments
Ensure patients complete all medical and financial requirements

High-Touch Patient Experience

Serve as the patient’s main point of contact
Provide concierge-level support before and after surgery
Proactively communicate and manage expectations

Revenue & Pipeline Management

Track consults, bookings, and revenue in Nextech
Maintain an active follow-up pipeline
Re-engage delayed or lost leads
Responsible for attending networking events and cultivating practice social media marketing

Financial Coordination

Explain costs, deposits, and financing
Collect payments and confirm financial clearance
Coordinate with billing and finance

Documentation & Systems

Maintain accurate patient records in Nextech
Ensure surgical charts and consent are complete
Track consult-to-booking conversion

Performance Metrics

Consult-to-surgery conversion rate
Surgical revenue booked
Time from consult to booking
Show rate
Patient satisfaction

Qualifications

2–5+ years in cosmetic surgery or high-end aesthetic sales
Proven ability to close $10k–$100k+ procedures
Strong communication and emotional intelligence
Organized, detail-oriented, and follow-up driven
EMR/CRM experience (Nextech preferred)

Compensation

Base pay plus commission on collected surgical revenue. Top PCCs in elite practices earn $120k–$250k+.

Job Type: Full-time

Pay: $60,000.00 - $200,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Vision insurance

Work Location: In person

Ladner Facial Plastic Surgery

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Patient Care Coordinator (Surgical Consultant)