TITLE: DENTAL RECEPTIONIST

DEPARTMENT: DENTAL

SUPERVISOR: DENTAL DIRECTOR

CLASSIFICATION: FULL TIME NON-EXEMPT

POSITION SUMMARY:

Position works directly with and under the supervision of the Dental Director.

ESSENTIAL JOB FUNCTIONS:

Register patients
New and update medical histories
Schedule dental appointments
Answer phones and direct communications
Triage emergency patients
Check dentical status
Acquire patient proof on native American status
Update charts, information and scan
Scan reports
Computer data input
Confirm dental appointments
Monitor and control recall system
Track referrals (specialist)
Coordinate hospital dentistry program (schedule OR time, schedule H & P appointments and coordinate with dental biller)
Keep work area neat and clean
Collect and track money
Network with medical, CHS, CHR Billers. Transportation and Human Service department
Determine insurance benefits and update in RPMS and Dentrix
Order supplies
Attend training seminars as requested
Cross train with other dental positions
Attend and participate in monthly staff meetings
Other duties pertaining to the dental department as requested by the dental supervisor
Maintain patient confidentiality
Understand and follow HIPPA
Maintain a noshow log
Mail out patient information, letters and correspondence
Code dental procedures

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES:

High School diploma or GED
RDA or DA experience preferred
Computer and typing skills
California Driver’s license
Knowledge of dental procedures and codes
Knowledge of dental scheduling
Ability to multitask
Ability to work well with people
Ability to maintain composure
Working knowledge of DentiCal & Dentrix system and private insurance companies
Excellent communication skills

All LCTHC employees are expected to:

Provide the highest possible level of service to clients;
Promote teamwork and cooperative effort among employees;
Maintain safe practices; and
Abide by the LCTHC policies and procedures as they may from time to time be updated.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sitting / Mobility: Approximately 70% of time is spent working at a desk. Balance of time (approximately 30%) is spent moving around work areas.

Communication: Ability to effectively communicate with co-workers, Board members, members of outside agencies, in person, by telephone, and by email.

Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork.

Lifting / Carrying: Ability to occasionally lift and/or move objects weighing no more than 25 pounds.

Stooping / Kneeling: Ability to access files/stock supplies in low cabinets and shelves. Reaching / Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies. Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. Work is performed in an office/clinic environment, continuous contact with other staff and the public.

INDIAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Lake County Tribal Health Consortium, Inc. adheres to all provisions of the Equal Employment Opportunities Act.

NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT: LCTHC is committed to maintaining a drug free and alcohol free workplace. LCTHC believes that a healthy, productive workforce free from the effects of drugs is very important to all employees and patients. Substance abuse is incompatible with the health, safety, efficiency and the success of LCTHC. Employees who are under the influence compromise LCTHC’S interests, endanger their own and the health and safety of others and can cause a number of other work-related problems. As a condition of employment, each applicant receiving a job offer from LCTHC must take and pass a required drug screen test.

HIPAA Health Insurance Portability and Accountability:

This act was enacted to deal with three main areas with regard to patient information.

Security of health information Standards of electronic transactions Privacy of individually identifiable health information

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Lake County Tribal Health is an At-Will Employer. Either the employee or LCTHC can terminate the employment at will, without advance notice, at any time, with or without cause

LAKE COUNTY TRIBAL HEALTH CONSORTIU

New Jobs

Dental Receptionist