We are currently seeking a part-time (3 days a week) Traveling New Patient Coordinator to support our Orthodontic department. This pivotal role will involve following the Orthodontist to assist with new patient consultations. The New Patient Coordinator will be in the Durham Miami office Mondays + Wednesdays, and in the Cary St. Charles office on Thursdays.

Position Overview:

As a New Patient Coordinator, you’ll be the friendly, knowledgeable first point of contact for new Orthodontic patients. You’ll play a vital role in welcoming patients, explaining treatment options, coordinating care, and ensuring a smooth and professional experience across both office locations.

Key Responsibilities:

Conduct new patient consultations including:
Office tours
Treatment and financial overview
Taking initial records (photos, X-rays, etc.)
Scheduling bonding and recall appointments
Sending patient and doctor correspondence
Prepare and present bonding contracts:
Set up contracts prior to bonding appointments
Review financial agreements and collect payments
Post payments, submit insurance claims, and set up auto-drafts
Maintain and manage patient reports and appointment confirmations
Schedule ongoing maintenance and follow-up appointments
Monitor and respond to office emails
Support other administrative and clinical tasks as needed

What We're Looking For:

A positive, energetic team player with exceptional customer service skills
Strong organizational, planning, and communication abilities
Professional appearance and demeanor
A patient-first mindset with commitment to excellent customer service
The ability to work collaboratively with team members
Proficiency with dental software and general computer applications

Qualifications:

High School Diploma or GED (required)
1–2 years of dental experience (required)
Orthodontic experience (preferred)
NC X-Ray Certification (required)
Ability to lift up to 15–20 lbs

Expected hours: 24.0 per week

Benefits:

401(k)
Employee discount
Opportunities for advancement
Uniform allowance

Application Question(s):

Will you be able to reliably travel to the Durham Miami and Cary St. Charles offices?
Have you ever been employed at Lane & Associates Family Dentistry, and or NC Oral Surgery + Orthodontics (NCOSO)?
What is your desired salary?

Education:

High school or equivalent (Required)

Experience:

Dental office: 1 year (Required)
Orthodontics: 1 year (Preferred)

License/Certification:

NC X-ray Certification (Required)

Work Location: In person

Lane and Associates

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Traveling New Patient Coordinator