Job description:

WHO WE ARE

Here at LearnWell, we've dedicated ourselves to making a life-changing impact on the 10 million students currently in the U.S. who live with some type of behavioral health need (depression, anxiety, suicidal ideation, eating disorder, substance use). For 26 years, we have provided on-site instructional services within the hospital setting, helping students to continue their academic progress during treatment and successfully reenter the classroom.

ABOUT THE TEAM

LearnWell has a Student Services team that is small but mighty. As our company continues to grow, our Student Services team works collectively to ensure that all students in our programs have accurate program documentation while ensuring compliance and security. We have a culture of being metric-driven and thinking outside of the box to strive for 100% of students being approved for academic services. If this sounds like a team you’d like to be a part of, we would love to hear from you.

ABOUT THE ROLE

LearnWell is looking for an organized and metric-driven Student Services Coordinator to ensure that all paperwork is entered and completed thoroughly within our CRM for each student. The role will entail data entry and data management tasks as well as communication and coordination with school district personnel. The ideal candidate for this role will maintain an uncompromising commitment to operational excellence and execution, exceptional attention to detail and focus on achieving outcomes.

Responsibilities include:

Data entry and data management of all student information within our CRM platform.
Diligent review of required student documents within our CRM and collection of any missing information.
Communication to school district personnel regarding approval for students’ academic services, and collection of students’ schoolwork. Modes of communication would include phone, email, and/or fax.
Support to operational and teaching staff regarding information within our CRM and/or needed report generation

Position entails a 40 hour a week commitment, 8:00am-4:30pm (Eastern Time) - Monday through Friday. Starting salary is $17/hour. This position follows our traditional school year calendar so it's a 10-month role. Tremendous opportunity for growth and potential opportunity for work over the summer. We offer a very generous package of paid time off including vacation time, sick time, and federal holidays. We also offer healthcare benefits that include medical, dental, and vision. Additional benefits include paid family leave options, 401K, employer sponsored life insurance policies, and annual grants for tuition reimbursement. Position is a remote, work from home role.

Qualifications:

Bachelors degree required. Business or Communication majors preferred.
Minimum of 2 years of customer service experience required
Proven professionalism with communication, both written and verbal
Must perform well under pressure, take initiative, and handle multiple tasks at the same time with strong attention to detail

Position Overview:

Compensation: $17.00/hour (40 hours/week)
Schedule: Monday–Friday, 8:00 AM–4:30 PM (Eastern Time)
Location: 100% Remote (Work from Home)
Employment Type: Full-time, 10-month position following the traditional school-year calendar
Education: Bachelor's degree required (Business or Communications preferred)
Experience: Minimum 2 years of customer service experience required
Primary Responsibilities: Data entry, CRM management, documentation review, and communication with school districts via phone, email, and fax
Ideal Candidate: Highly organized, detail-oriented, metric-driven, and able to manage multiple priorities in a fast-paced environment
Benefits: Medical, dental, vision, paid vacation, sick time, paid holidays, 401(k), employer-paid life insurance, paid family leave, and tuition reimbursement
Growth Opportunities: Strong potential for career advancement and opportunities for summer work as the company continues to grow
Mission: Help support the educational success of students receiving behavioral health treatment across the country

Join LearnWell as we strive to make a difference in the lives of students with behavioral health needs. We are proud to be an Equal Opportunity Employer.

#LWLP

Pay: $17.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance

Application Question(s):

This role operates 8am-4:40pm (Eastern Standard Time). Are you comfortable with this?
This role is Full-time, 10-month position following the traditional school-year calendar. Are you comfortable with this?

Education:

Bachelor's (Required)

Work Location: Remote

LearnWell

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Student Services Coordinator