Job Overview

We are seeking a dynamic and organized Receptionist/Office Manager to join our vibrant dental practice. In this role, you will be the first point of contact for patients and visitors, ensuring a welcoming environment while efficiently managing administrative tasks. Your expertise in dental administrative support and knowledge of clinical procedures will be vital in maintaining smooth office operations. This position offers an exciting opportunity to combine exceptional customer service with a positive team culture, all while contributing to high-quality patient care.

Responsibilities

Greet patients warmly, schedule appointments, and manage patient check-in/check-out processes with professionalism and efficiency.
Handle phone communication with clarity and courtesy, directing calls appropriately and answering inquiries promptly.
Manage Dentrix program to ensure accurate documentation review and data entry.
Verify insurance coverage when necessary, process billing and collections including dental insurance claims, utilizing knowledge of standard dental codes.
Maintain records in compliance with HIPAA regulations and clinic confidentiality policies, ensuring secure handling of sensitive information.
Oversee appointment scheduling, and daily administrative tasks to support clinical staff and enhance patient experience.
Assist with clinical documentation review, dental treatment plan coordination, and demonstrate regular appreciation for the team.

Qualifications

Proven experience in a medical or dental office setting with strong familiarity of dental computer management systems.
Knowledge of dental and medical terminology, health information management, and clinical confidentiality policies.
Demonstrated skills in dental coding and dental billing processes.
Excellent computer skills with proficiency in Microsoft Office Suite and electronic health records management.
Exceptional customer service skills combined with phone etiquette and front desk experience.
Ability to multitask efficiently in a fast-paced environment while maintaining attention to detail.
Communication abilities are highly preferred to serve diverse patient populations effectively.
Previous clinic or dental office experience is strongly desired along with familiarity in health insurance knowledge and documentation review processes.

Join our team to make a meaningful difference in patient care while advancing your career in a supportive, energetic environment!

Pay: $35.00 - $45.00 per hour

Expected hours: 36.0 – 40.0 per week

Benefits:

Bereavement leave
Health insurance
Paid sick time
Paid time off

Education:

High school or equivalent (Preferred)

Experience:

Dental receptionist: 2 years (Preferred)

Ability to Commute:

Holmdel, NJ 07733 (Preferred)

Work Location: In person

Lee M Lichtenstein DMD PA

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Dental Receptionist/Office Manager