About the Practice:

Lightwave was founded in 2016, is a high-growth company building the group model for the future of the dental industry. Lightwave is passionate about doing things the right way with a tight focus on high quality, core values, and taking care of their people. Lightwave is a dental leadership organization that focuses on partnering, training and developing dentists as the natural leaders of the dental practice. Lightwave helps dentists launch their careers, supports dentists leading high-growth dental groups, and assists doctors looking to establish their legacy as they transition into retirement. Lightwave is solving the big problems in dentistry: retirement, management, reimbursements, and partnership by providing the benefits of a group while preserving the essence of private practice. Lightwave currently supports over 80 dental offices in 4 states. For additional information, please visit lightwavedental.com. Follow us on LinkedIn, Facebook, and Instagram.

Job Description:

The Scheduling Manager will be responsible for managing our Scheduling Coordinators in their efforts to help out patients and collecting outstanding balances, reviewing the schedule, and making appointments, and answering the phones and calling insurance companies. There may be other tasks required as necessary that fall outside of the typical Scheduling Coordinator role. Examples include reviewing treatment plans and serving as the backup to other front office positions.

Responsibilities:

As a Scheduling Manager, your duties will include managing the following, but not be limited to the following:

Answering phone calls, creating appointments for both new and existing patients
Collect all monies due for services rendered
Call insurance companies to get accurate benefit breakdowns and enter all info into Practice Management Software (Dentrix)
Review/audit patients and update status in Dentrix
Review upcoming schedules for accuracy of appointments and frequency limitations
Determine dental benefit eligibility, limitations, and payment estimates necessary to facilitate financial arrangements
Confirm appointments not confirmed through Yapi software
Scan EOB’s and call doctors to request updated Pano x-rays
Create dental claims and electronically send each day
Accurately correspond with patients verbally and via email
Oversee appointment schedule to create a seamless yet productive day
Coordinate and collaborate with clinical team to ensure seamless patient management experience
Present treatment plans when necessary
Respond to doctors, patients, and employee concerns and inquiries and seek assistance when necessary
General office duties and other duties as required

Qualifications:

To successfully perform the job responsibilities for the position of Scheduling Manager, an individual must be able to perform each essential duty satisfactorily. Candidates must have excellent telephone techniques and the ability to communicate clearly with patients in person and on the phone. The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.

10 or more years of administrative assistant/front office/patient advocate experience, preferably in a dental or medical setting
Computer proficiency including Microsoft Office Suite, Practice Management Software (such as Dentrix), and the ability to learn new programs
Is well-organized and able to prioritize multiple tasks and responsibilities
Ability to demonstrate independent thinking and exercise good/sound judgment
Ability to perform frequent repetitive work with attention to detail
Ability to be flexible and accept different work assignments with a positive approach
Ability to follow instructions and take responsibility for own actions
Ability to exercise confidentiality with patients and patient care
Ability to work both independently and in a team environment

Other Information

Unless prior arrangements have been made, the Scheduling Coordinator is expected to work all hours of pediatric dental patient care as well as all non-patient care days that have been assigned.
In line with our core value of servant leadership, the practice participates in community service activities throughout the year. All team members are strongly encouraged to participate in at least one of these events.

Benefits Offered:

In return for providing an excellent patient experience, we offer a great benefits package to include health and dental benefits, 401(k), holiday pay and paid time off.

Salary Range: $70,000 Telecommute: true Requisition Number: 2025-16067

Lightwave Dental

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Dental Scheduling Manager