Admissions Coordinator (Remote)

Mark Behavioral Health

Company Overview

Mark Behavioral Health is a premier mental health residential treatment facility dedicated to providing high-quality, compassionate care. Our mission is to help individuals achieve lasting stability and improved quality of life through evidence-based treatment and personalized support.

Job Overview

The Admissions Coordinator serves as the first point of contact for prospective clients, families, and referral sources. This role is responsible for managing inbound and outbound communications, conducting initial screenings, verifying insurance benefits, and coordinating all aspects of the admissions process.

This is a fast-paced, performance-driven position that requires strong communication skills, attention to detail, and the ability to guide individuals through critical, often emotional decisions. The ideal candidate is both compassionate and results-oriented, with a focus on converting qualified leads into admissions while ensuring an exceptional client experience.

Responsibilities

Manage high-volume inbound and outbound calls, texts, and web inquiries
Conduct initial pre-screenings to assess clinical and program fit
Verify insurance benefits and clearly explain coverage and financial responsibilities
Guide clients and families through the admissions process from first call to arrival
Coordinate logistics for admissions, including scheduling and intake preparation
Accurately document all interactions in CRM/EMR systems
Collaborate with clinical and leadership teams to determine appropriate level of care
Build and maintain relationships with referral sources and partners
Meet or exceed admissions goals, call metrics, and conversion targets
Provide empathetic, professional support to individuals in crisis or distress
Stay informed on mental health trends and treatment modalities

Qualifications

1–3 years of experience in behavioral health admissions, intake, healthcare, or call center/sales environment
Strong understanding of insurance verification and benefits (preferred)
Excellent communication, rapport-building, and closing skills
Ability to multitask and thrive in a fast-paced, goal-driven environment
Experience with CRM systems and EMRs (Salesforce experience a plus)
Strong organizational and documentation skills

Preferred Experience

Background in mental health or residential treatment settings
Knowledge of levels of care (Residential, PHP, IOP, OP)
Proven track record in sales, admissions, or conversion-based roles

Schedule & Work Environment

Remote position
Monday – Friday, 12:00 PM – 8:00 PM EST
High-energy, team-oriented admissions department

Compensation & Benefits

Competitive salary: $50,000 – $100,000+ annually (based on experience & performance)
Performance-based bonus structure
Paid time off
Opportunities for growth and advancement

Pay: $50,000.00 - $100,000.00 per year

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Work Location: Remote

MARK Behavioral Health

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Admissions Coordinator