Dental Coordinator, GPR Program

Posting Number: 201104690
Employment Status: Full Time
Job Family: Operations and Administrative Services

Position Overview

Be The Difference Begins with Great People.

Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? Were always looking for highly talented individuals to join our team - people who think big, care deeply, and believe in being the difference in their work and community.

We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind.

We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community.

Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our Total Rewards guide.

This is your next opportunity to join an organization that invests in their employees career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion.

Dental Coordinator, GPR Program provides administrative and clinical support to the faculty, residents and staff in the General Practice Residency (GPR) Program under the supervision of the Manager, Clinic Operations & Revenue Management.

Duties and Responsibilities

1. Support the Program Director in the daily operations of the GPR Comprehensive Care Clinic and Limited Care Clinic.

2. Manage clinic correspondence, including answering phone calls for residents and faculty; responding to patient inquiries, questions, and complaints; taking accurate messages; and appropriately escalating unresolved concerns. Sort and distribute incoming mail, prepare and send inactivation letters, and manage other necessary patient communications. Maintain current residency and clinic information for the website and printed materials.

3. Maintain the residencys centralized appointment system within the School of Dentistry and affiliated hospital sites. Schedule and confirm patient appointments while coordinating closely with hospital partners and community provider referrals. Communicate essential information regarding patient management, chart documentation, fee schedules, required paperwork, and electronic systems. Serve as a liaison between residents, faculty, hospital staff, and patients.

4. Assign patients to residents in coordination with the Program Director and ensure appropriate case distribution and continuity of care.

5. Ensure accurate entry of patient insurance information for both private and state programs. Verify active coverage for state insurance at each appointment. Coordinate with Patient Financial Services regarding pre-authorizations as needed and assist with clinic accounts receivable functions when required.

6. Maintain the axiUm appointment book and daily clinic schedules, including patient scheduling and monitoring faculty coverage to ensure appropriate clinic support.

7. Under the direction of the Program Director, audit patient charts for graduating residents to ensure all treatment is properly documented and balances are paid in full. Facilitate patient chart inactivation or transfer, record audit outcomes, and process related paperwork.

8. Provide orientation and training materials to new residents and students regarding clinic and group procedures. Attend meetings, training sessions, and seminars as directed by Program Director and Manager.

9. Monitor resident attendance and report concerns to the Program Director as appropriate. Ensure compliance with MUSoD policies and procedures, as well as all safety, regulatory, and accreditation requirements.

Required Knowledge, Skills and Abilities

High school diploma

Minimum of 2 years of related experience.

Medical or Dental office work, including receptionist duties, dental insurance processing, or other office management experience deemed appropriate by the Director.

Excellent problem solving, planning, organizational and customer service skills.

Excellent listening, written and verbal communication skills.

Ability to work and communicate with people from diverse populations.

Ability to work independently in a high-volume academic health care environment with little supervision and frequent interruptions.

Ability to maintain confidentiality

Microsoft Office proficiency.

Preferred Knowledge, Skills and Abilities

Associates or vocational/ technical school degree (Healthcare Administration, Dental Hygiene or Assisting)

CPR Certification

Microsoft Office Proficiency

Familiarity with dental practice management software

Previous experience in an academic environment

Ability to speak and write in Spanish

Department: Dental School
Posting Date: 03/05/2026
Closing Date:

To apply, visit https://employment.marquette.edu/postings/24479

It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.

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Dental Coordinator, GPR Program