JOB TITLE: Practice Manager

FLSA STATUS: Exempt

REPORTS TO: Vice President of Operations

Job Overview

The Practice Manager will create and maintain a pleasant work environment, ensuring a high level of organizational effectiveness, communication, and safety. Manage day-to-day office operations, including managing staff, facilities, and financial goals of the practice by implementing and maintaining fundamental systems to effectively reach practice goals.

Essential Functions:

Maintain a high level of customer service at all times to patients, colleagues, and referring doctors.
Ensure the delivery of quality dental care to patients.
Run and analyze management reports as needed.
Continuously assess the schedule ensuring optimum patient flow.
Organize and oversee supply purchases, equipment upgrades and operations expense.

Respond to patient, clinical, and operational concerns timely and effectively.
Support and achieve business goals, revenue, and profitability objectives through a respectful, forward thinking, and motivational style.
Organize and lead staff meetings.
Review, approve and submit timecards for payroll bimonthly.
Participate in recruitment and interviews for open positions within the office.

Partner with clinical providers to ensure comprehensive patient care through morning huddles, team meetings, etc.
Train, develop, and manage staff to meet performance standards.
Determine staff schedules and ensure operational standards are met.
Be a leader in the practice by being accessible, responsive, diplomatic, while delegating duties to the team with practice efficiency in mind.
Ensure that the work environment is HIPAA compliant.

Requirements (Education, Certifications, Knowledge, Skills, and Abilities):

High school diploma or equivalent required
Bachelor?s Degree preferred
2+ years of experience in dental/medical office setting
Previous experience in management preferred
Ability to remain calm under pressure

Strong leadership skills
Excellent time management and organizational skills
Strong customer service skills
Valid driver's license and active car insurance
Experience with Microsoft Word, Outlook and Excel

Preferred Qualifications:

Dental office management experience highly preferred
Knowledge of Denticon dental software
Knowledge of dental terminology

Benefits:

Medical, Dental, Vison, Life insurance, short term Disability
Paid Time Off and Holidays
401K
Strong culture of patient care and experience

Maryville Family Dental

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Practice Manager