Job Summary
We are looking for a professional and welcoming Front Desk Receptionist to join our dental team. Prior Dental experience is required for this position. You will manage the daily flow of the office, handle patient scheduling, coordinate with insurance providers, and ensure that our administrative operations run smoothly. This position offers an exciting opportunity to contribute to a positive patient experience and support the overall efficiency of our dental practice.

The position is Monday- Thursday 8:00am-5:00pm and Friday 8:30am-12:30pm.

Responsibilities

Greet patients warmly and professionally, ensuring a welcoming environment upon arrival and departure
Manage multi-line phone systems with excellent phone etiquette, respond to patient inquiries via email or text, and coordinate with dental labs and referring specialists
Verify dental insurance coverage and benefits, obtain authorizations, and explain co-pays or out-of-pocket expenses to patients.
Process payments, manage daily billing records, and assist with patient financing options (e.g., CareCredit, Cherry, etc.)
Maintain accurate dental records and medical documentation review in compliance with HIPAA regulations
Facilitate patient intake procedures, ensuring all necessary forms are completed accurately and efficiently

Experience

Prior dental clinic experience is highly preferred
Familiarity with dental practice management such as Eaglesoft is a significant plus
Basic understanding of dental terminology and procedure codes (CDT)
Excellent computer skills including Microsoft Office Suite (Word, Excel) and multi-line phone system operation
Strong understanding of HIPAA regulations to ensure patient confidentiality and data security
Exceptional customer service skills with professional phone etiquette and effective communication abilities
Ability to handle clerical tasks efficiently while maintaining attention to detail in a fast-paced environment

Why you’ll love it here
We are dedicated to fostering an environment where our team members can thrive both professionally and personally! Our commitment extends beyond just providing exceptional care; we also prioritize the well-being of our employees. We are also the official dentist to the Tampa Bay Buccaneers!

Pay: $22.00 - $25.00 per hour

Benefits:

401(k) matching
Employee discount
Paid time off

Work Location: In person

Massey Dentistry

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Dental Front Desk Receptionist