Overview
We are seeking a dedicated and compassionate Front Desk/Patient Coordinator to join our general dentistry practice. The ideal candidate will play a crucial role in providing high-quality patient care and ensuring the smooth operation of our dental office. This position requires a strong understanding of dental procedures, excellent communication skills, and the ability to work effectively in a team environment. We offer a positive, supportive work environment, educational opportunities, and more!

PRIMARY RESPONSIBILITIES

Responsible for managing the dental office's day-to-day operations, which include maintaining patient records, scheduling patients, managing claims and accounts receivable, maintaining the appearance and order of the dental office, and treatment plan coordination. Utilization of dental software, including Dentrix and Curve.

SPECIFIC DUTIES

Office Management

Manage the dentistry office's day-to-day activities.
Open and close dental office according to office protocol.
Maintain a neat and professional office.
Manage daily schedule.
With professionalism, answer and reply to phone calls, texts, and emails.
Process dental claims and follow up on claims as necessary.
Process statements and payments, and run financial reports.

Patient Management

Act as main point of contact, providing excellent customer service, including greeting and checking in patients, managing patient relations, and scheduling and confirming appointments.
Managing referrals and scheduling of complex cases.
Explaining proposed treatment plans, benefits, and timelines to patients.
Discussing costs, payment options, verifying insurance, and processing claims.
Follow up on proposed treatment plans.

PERSONNEL REQUIREMENTS

Education/Experience

High school diploma
Two years of office experience, preferably in a healthcare setting
Previous experience working in a dental setting preferred

Interpersonal

Effective verbal communication abilities
Team player
Ability to be flexible when needed
Experience with customer service or patient relations

Join our team and contribute to creating beautiful smiles while providing exceptional care to our patients!

Job Types: Full-time, Part-time

Pay: $28.00 - $38.00 per hour

Expected hours: 24.0 – 32.0 per week

Benefits:

401(k)
401(k) matching
Employee discount
Flexible schedule
Professional development assistance
Retirement plan

Ability to Commute:

Santa Fe, NM 87505 (Required)

Ability to Relocate:

Santa Fe, NM 87505: Relocate before starting work (Preferred)

Work Location: In person

Matthew J Alm DDS LLC

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Front Desk / Patient Coordinator