MicroDental Laboratories is a world-class, rapidly growing, global company with strong benefit packages and great long-term stability. We operate in over 25 locations in North America as both MicroDental Laboratories and Modern Dental Laboratory USA. With our focus on Quality, Value, and Legendary Customer Care, our Centers are devoted to building strong and lasting relationships with our dentists and their team members. We are looking for a determined, high energy, well organized individual for the position of Lab Manager to join our team in Maplewood, MN.

Our Company has the following to offer:

Excellent compensation plan with benefits including medical, dental, life insurance, short/long term disability, 401(k), vacation and holidays
Flexible working hours
Career advancement opportunities
Investments in the latest technology
Exclusively focused in cosmetic, implant and digital design for fixed prosthodontics

Primary Responsibilities & Skills:

Ensure laboratory maintains and manage relevant proficiency and quality control standards
Ensure individualized customer service, communication, and directly interact with customers in resolving issues as necessary including a system to monitor customer maintenance and plan for meeting industry standards for customer retention
Measure and regularly communicate the operational performance (cost, quality, time, customer issues) through effective metrics and related capabilities (i.e., processes, systems, data)
Hire, train, engage, empower, develop, and mentor laboratory staff
Establish and conduct a professional employee evaluation system for rating performance, goal setting, and providing regular feedback to the staff members
Establish a regular system of staff communication—including production/team huddles, team meetings, and all-lab communication
Establish performance goals in collaboration with the Company’s Senior Executive Leadership team
Establish, deploy, and continuously improve a standard, consistent way of managing laboratory to facilitate continued company growth
Establish and manage departmental budget/P&L in coordination with CEO/CFO
Assist in a plan for developing a sales and marketing strategy that integrates with the corporate sales team to attain budgeted sales revenue goals
Plan and execute ongoing productivity improvement strategy across the laboratory operations, leveraging internal and external best practices
Collaborate and interact with other departments such as R&D, HR, Accounting, and IT to establish and refine efficient and effective processes while ensuring the company's operational priorities are aligned with the company strategy
Ensure Operations-related data, analysis, and guidance are provided in the preparation of bids for potential customer contracts as well strategic partner initiatives
Assist in the development of and ensure accountability for production department materials and labor budgets
Assist with product analysis and pricing development
Attend tradeshows, meetings and other events as required
Ensure that safety protocol and safe practices are being followed throughout the laboratory
Minimize material waste and control material costs in conjunction with the finance department
All other duties as assigned or as otherwise required

Qualifications:

Bachelor’s Degree in Management, Business, or equivalent work experience. CDT or equivalent preferred.
5+ years in a leadership experience at the senior management, large dental laboratory/industry experience required
Direct experience defining, deploying, and continuously improving operations and management processes
Laboratory Information Management System (LIMS) software, Customer Relationship Management (CRM) software
Operations Management: 5 years (Preferred)
Senior Management level: 5 years (Preferred)
Occasional travel required

*All new hires will be required to pass our standard employee background check*

MicroDental Laboratories and Modern Dental Laboratory USA are proud to be an Equal Opportunity/Affirmative Action employer. We recruit qualified applicants without regard to race, color, religion, gender, age, ethnic or national origin, veteran status, physical or mental disability, genetic information, sexual orientation or preference, gender identity, marital status, or citizenship status.

Pay: Up to $900,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Referral program
Vision insurance

Application Question(s):

What are your salary expectations?

Experience:

Dental Lab Management: 5 years (Preferred)

Ability to Commute:

Maplewood, MN 55109 (Preferred)

Work Location: In person

MICRODENTAL LABORATORIES

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Dental Lab Manager