Job Overview
We are seeking a dedicated Dental Office Administrator to join our team. The ideal candidate will play a crucial role in ensuring the smooth operation of our office, providing essential administrative support within a dental environment. The ideal candidate will bring experience with Eaglesoft dental software, handling high call volumes in a multi-provider setting, and working in an out-of-network PPO commercial insurance environment. If you are detail-oriented and possess excellent communication skills, we encourage you to apply.

Why Join Our Team?

We offer competitive pay (starting salary is based on experience), comprehensive benefits, and a supportive work environment where your growth and success are our priorities. This is an excellent opportunity for someone who is looking to build a fulfilling career and advance professionally in the dental field.

Be part of a team that values collaboration, innovation, and providing exceptional care to our patients. If you're passionate about what you do and eager to grow with us, we’d love to hear from you!

*Please note that only candidates with relevant experience will be contacted for an interview. The schedule is Monday through Thursday with rotating Saturdays.

Patient Interaction & Reception Duties

Greet and welcome patients, ensuring a positive first impression.
Check patients in and out, verifying personal and insurance information.
Serve as the first point of contact for patient inquiries.

Appointment & Schedule Management

Schedule, confirm, reschedule, and cancel patient appointments.
Manage and book appointments through online booking platforms.
Review and optimize the daily schedule to maximize efficiency.

Communication & Patient Coordination

Answer and direct phone calls in a timely and professional manner.
Respond to patient messages via voicemail, email, and text platforms.
Provide patients with pre- and post-treatment instructions as needed.

Insurance & Financial Duties

Verify insurance eligibility and benefits before patient visits.
Collect and process copays, outstanding balances, and payments.
Submit and track insurance claims, following up on denials when necessary.
Explain treatment costs and available payment options to patients.

Administrative & Office Support

Maintain accurate and up-to-date patient records.
Assist with filing, scanning, and organizing paperwork.
Ensure compliance with HIPAA regulations and office policies.
Support the dental team with additional administrative tasks as needed.

About Us:
With over 10 years of experience serving the tri-state area, we have expanded to several Manhattan, Brooklyn, and New Jersey locations to better meet the needs of our busy clientele. Our mission is to deliver the highest quality dental care while surpassing customer service expectations. We are committed to providing compassionate, comfortable dentistry in a welcoming, relaxed setting. Our vision is to exceed patient expectations at every opportunity. We are dedicated to continuous improvement in our team’s expertise and professionalism, fostering a work environment that is both professional and enjoyable. We stay current with the latest advancements and invest in cutting-edge technology to offer our patients outstanding dental care in a comforting atmosphere.

We offer a variety of benefits that include Paid Holidays, PTO, Health Care Benefits and 401k Retirement Plan.

Job Type: Full-time

Pay: From $26.00 per hour

Expected hours: No more than 40 per week

Benefits:

401(k)
401(k) matching
Continuing education credits
Dental insurance
Employee discount
Free parking
Health insurance
Life insurance
Paid time off
Paid training
Retirement plan
Vision insurance

Schedule:

Monday to Friday
Rotating weekends

Application Question(s):

Which dental practice management software have you used, and for how many years?

Experience:

Dental Office Administration: 3 years (Required)
Dental Insurance: 3 years (Required)

Work Location: In person

Midtown Dental Group

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