Job Overview
We are seeking a dynamic and organized Dental Front Desk Specialist to join our vibrant dental team. In this vital role, you will be the welcoming face of our practice, ensuring smooth daily operations and delivering exceptional patient service. Your energetic approach and attention to detail will help create a positive environment where patients feel cared for from the moment they walk through the door. You will manage appointment scheduling, insurance verification, medical records, and administrative support, all while maintaining compliance with HIPAA and other healthcare regulations. This position offers an exciting opportunity to be at the heart of a busy dental clinic, supporting both clinical staff and patients with professionalism and enthusiasm.

Duties

Greet patients warmly and assist with check-in and check-out procedures using EMR (Electronic Medical Records) systems such as Epic, Dentrix, Eaglesoft, or Meditech
Schedule appointments accurately utilizing dental office management software and coordinate patient flow efficiently
Verify insurance coverage, perform insurance eligibility checks, and handle insurance claims processing using systems like Athenahealth or eClinicalWorks
Manage patient records meticulously, ensuring proper documentation review for accuracy and completeness in compliance with HIPAA standards
Handle multi-line phone systems with excellent phone etiquette, answer inquiries promptly, and direct calls appropriately
Collect payments, process medical collections, and perform billing tasks related to dental procedures using CPT coding and ICD-10/ICD-9 codes
Maintain organized filing systems for medical records, dental charts, and administrative documents while ensuring confidentiality
Support clinic operations by assisting with intake procedures, updating care plans, and managing appointment reminders

Requirements

Proven experience in a dental office or medical administrative support role with strong knowledge of dental terminology and medical billing practices
Proficiency in EMR systems such as Dentrix, Eaglesoft, Meditech, or Epic; familiarity with Meditech or Athenahealth is highly desirable
Knowledge of insurance verification processes including Medicare and Medicaid guidelines
Strong understanding of HIPAA regulations to ensure patient privacy and data security
Experience with medical coding including CPT coding, ICD-10/ICD-9 coding for billing purposes
Excellent customer service skills coupled with professional phone etiquette and effective communication abilities
Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Bilingual skills are a plus to serve diverse patient populations effectively
Strong computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (10 key typing)
Previous clinic or dental office experience is preferred; familiarity with dental terminology and office management software such as Dentrix or Eaglesoft is highly valued

Join us as a Dental Front Desk Specialist where your enthusiasm fuels our team’s success! Be part of a supportive environment that values your contributions while helping patients achieve healthy smiles. This paid position offers an engaging work experience filled with opportunities for growth within the healthcare field.

Job Types: Full-time, Part-time

Pay: $22.00 - $24.00 per hour

Expected hours: 24 – 32 per week

Benefits:

Flexible schedule
Free parking
Professional development assistance

Application Question(s):

Why are you applying to this job? What do you think will you love to do here?

Education:

High school or equivalent (Required)

Experience:

Dental front desk : 3 years (Required)
Dental receptionist: 2 years (Required)

Language:

Spanish (Preferred)
Portuguese (Preferred)

Ability to Commute:

Worcester, MA 01605 (Required)

Work Location: In person

North Star Dental

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Dental front desk receptionist