Position Summary

The Botox Coordinator is responsible for coordinating all aspects of Botox treatment workflow, including obtaining insurance authorizations, verifying benefits, ordering and tracking Botox medication, and communicating financial responsibility to patients. This role serves as a liaison between providers, administrative staff, specialty pharmacies, and patients to ensure timely treatment and accurate billing.

Under general supervision, the Botox Coordinator gathers required patient information, prepares necessary documentation, and ensures accurate insurance and billing data are obtained prior to services.

Key Roles & Responsibilities

Coordinate all Botox orders and schedule deliveries with specialty pharmacies
Obtain and manage all Botox prior authorizations
Complete Botox insurance verifications (BOTOXONE portal and verbal verifications)
Communicate patient financial responsibility for medication and injections
Discuss payment options when patients have out-of-pocket costs
Maintain communication with providers and administrative staff regarding scheduling and inventory
Answer patient questions and direct concerns to appropriate departments
Document all patient and insurance carrier communications
Ensure referrals are received accurately and processed appropriately
Answer incoming calls, route messages, and respond professionally
Promote a positive patient experience across all interactions
Maintain and update patient records for treatment availability
Schedule Botox appointments and follow-up visits
Review and maintain provider schedules to support productivity
Track Botox inventory and monitor usage
Meet periodically with Allergan representatives for updates on medication, authorizations, savings programs, and reimbursement
Perform additional duties as assigned

Key Behaviors

Maintain punctual and reliable attendance
Provide an outstanding patient experience through:
Immediate acknowledgement of patients
Professional, attentive communication
Compassionate and respectful interactions
Professional appearance and demeanor
Clear explanation of provider instructions
Active participation as a positive team member

Requirements

High school diploma or equivalent required; some college preferred
Minimum 2 years medical authorization experience (Required)
Minimum 2 years appointment scheduling experience (Required)
Minimum 2 years customer service experience (Required)
Insurance verification experience preferred
Experience with EMR systems and strong computer skills
Knowledge of medical terminology
Excellent phone, interpersonal, and communication skills
Strong grammar, spelling, and punctuation skills
Excellent time management and organizational skills
Ability to multitask in a high-volume environment
Ability to work independently and as part of a team
Ability to interact professionally with physicians, staff, and patients
Commitment to maintaining confidentiality of patient information

Benefits
We offer a competitive benefits package including medical, dental, and vision insurance, paid time off, paid holidays, 401K plan options, and more.

Job Type: Full-time

Pay: From $21.00 per hour

Work Location: In person

North Suffolk Neurology

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Botox Coordinator